Retail Sales Associate — Collectibles & Pop Culture

Pop Mart; Massachusetts; Presencial; USD 22.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Growth opportunities

Onboarding & training

Career development

Collaborative culture

Store openings support

Designer toy brand

Descripción de la vacante

POP MART in the South Shore Plaza Mall is seeking energetic Sales Associates to deliver exceptional service and bring our collectible art toy world to life. As a Sales Associate you will greet customers, share POP MART's story, and help drive store performance through knowledge and friendly engagement.

You will manage daily tasks like merchandising, inventory, and checkout, while building product enthusiasm and recommending items.

Formación

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.
• Bilingual or multilingual abilities are a plus.
• Must be at least 18 years of age.

Responsabilidades

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling complementary merchandise, and achieving individual and store sales goals.
• Accurately process customer purchases, returns, exchanges, and loyalty transactions using the point-of-sale system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain exceptional store presentation by ensuring cleanliness, organization, and safety throughout the sales floor and backroom.
• Support inventory accuracy through cycle counts, stock replenishment, and operational best practices.
• Collaborate with teammates to achieve daily sales goals, operational objectives, and an outstanding customer experience.
• Cross-train to support POP MART Robo Shop (vending machine) replenishment and inventory processes as business needs require.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Conocimientos

Customer service

Communication

Interpersonal skills

Rapport building

Organizational skills

Technology literacy

Independent work

18+ years

Educación

High school diploma or equivalent

Herramientas

POS systems

Descripción del empleo

POP MART in the South Shore Plaza Mall is seeking energetic Sales Associates to deliver exceptional service and bring our collectible art toy world to life. As a Sales Associate you will greet customers, share POP MART's story, and help drive store performance through knowledge and friendly engagement.

You will manage daily tasks like merchandising, inventory, and checkout, while building product enthusiasm and recommending items.