Retail Sales Associate - Brea Marketplace

Gap Inc.; Brea (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team in a customer-focused role. In this position, you will engage with customers, providing exceptional service while showcasing your product knowledge. Your responsibilities will include assisting customers, promoting loyalty programs, and ensuring a seamless shopping experience. If you are a good communicator and a problem solver who thrives in a dynamic environment, this opportunity is perfect for you. Join a team that values continuous improvement and customer satisfaction, and make a meaningful impact in the retail space.

Qualifications

• Strong communication skills to engage with customers effectively.
• Ability to solve problems and handle customer interactions professionally.

Responsibilities

• Provide excellent customer service and product expertise.
• Support sales floor and assist customers with their needs.

Skills

Customer Service

Communication Skills

Problem Solving

Technology Utilization

Job description

About the Role

In this role, you will engage and connect with our customers by providing excellent customer service. You will be an expert in product and use this expertise to educate, inform, inspire and outfit the customer. You will offer information to the customer on current merchandise assortment, store promotions and events, and execute operational processes effectively and efficiently. Your goal is to bring our brand to life for our customers while building brand loyalty and delivering with productivity.

What You'll Do

• Become an expert of the brand's selling behaviors, leveraging these behaviors with every customer to provide a premium customer experience.
• Acknowledge and assist customers; locate merchandise efficiently using various methods; answer questions quickly and accurately.
• Offer style and outfit suggestions to the customer, utilizing mannequins and displays for inspiration.
• Promote loyalty by educating customers about our loyalty programs.
• Leverage omni-channel offerings to deliver a frictionless customer experience.
• Support sales floor, fitting room, checkout, and back of house processes as required.
• Be courteous and responsive to internal/external requests.
• Exchange and verify job-related information to provide support.

Who You Are

• Good communicator with the ability to utilize technology effectively and engage with customers and your team to meet goals.
• Problem solver with a focus on continuous improvement, who is always learning, open to feedback, and takes action as required.
• Able to handle customer interactions and potential issues/concerns courteously and professionally.
• Use basic information-gathering skills to solve problems.
• Ability to learn procedural knowledge acquired through on-the-job training.