Retail Sales Associate - Menlo Park

Gap Inc.; Edison (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

An established industry player is seeking a Brand Associate to enhance customer experiences and drive brand loyalty. In this dynamic role, you'll connect with customers, provide exceptional service, and educate them about loyalty programs, all while collaborating with your team to achieve store goals. If you are passionate about retail and thrive in a fast-paced environment, this opportunity is perfect for you. Join a team that values respect, teamwork, and continuous improvement, and contribute to creating an inviting shopping experience for all customers.

Qualifications

• Excellent customer service skills to drive brand loyalty.
• Ability to effectively communicate and interact with customers.
• Able to adapt in a fast-paced retail environment.
• Willingness to learn across omni-channel platforms.
• Flexible schedule including holidays, evenings, weekends.

Responsibilities

• Engage with customers to provide exceptional service and drive sales.
• Support various store functions including sales floor and fitting room.
• Educate customers on products, promotions, and fits across channels.
• Assist on the sales floor, fitting room, cash wrap, and back-of-house as needed.
• Maintain a clean and organized workspace and stockroom.
• Resolve issues courteously and professionally with customers.

Skills

Customer Service

Communication Skills

Problem Solving

Retail Knowledge

Flexibility

Tech-savvy retail tools

Team collaboration

Tools

Retail Technology

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire, and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

1. Consistently treat all customers and employees with respect and contribute to a positive work environment.
2. Promote loyalty by educating customers about our loyalty programs.
3. Seek out and engage with customers to drive sales and service using suggestive selling.
4. Enhance customer experience using all omnichannel offerings.
5. Be accountable to personal goals which contribute to overall store goals and results.
6. Support sales floor, fitting room, cash wrap, back of house, as required.
7. Maintain a neat, clean and organized work center.
8. Handle all customer interactions and potential issues/returns courteously and professionally.
9. Execute operational processes effectively and efficiently.

Who You Are

1. A good communicator with the ability to effectively interact with customers and your team to meet goals.
2. A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
3. Passionate about retail and thrive in a fast-paced environment.
4. A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
5. Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
6. Able to utilize retail technology.
7. Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.