Retail Sales Associate

The UPS Store; Tampa (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

The UPS Store in Tampa, FL is seeking a Retail Sales Associate to deliver world-class customer service by handling packages, operating copiers, faxes, binding, laminating, and POS devices. The role requires a friendly, professional appearance and strong willingness to learn all offerings.

Ideal candidates have retail experience, solid computer skills, and the ability to upsell products and services while maintaining accurate information and a helpful demeanor for customers.

Qualifications

• High school diploma or GED required.
• Retail/customer service experience.
• Good communication and people skills.
• Able to cross-sell and up-sell products and services.
• Excellent packing skills.
• Strong computer skills, including Microsoft Office and Adobe Suites.
• Outstanding phone skills.
• Strong verbal and written communication skills, including spelling and math.
• Prompt, reliable, and responsible.
• Able to lift 40+ pounds.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Skills

Retail / customer service

Communication skills

Cross-sell and up-sell

Packing skills

Phone skills

Verbal and written communication

Spelling and math

Prompt, reliable, and responsible

Lift 40+ pounds

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suite

Job description

The Retail SalesAssociate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Retail/customer service experience
• Good communication and people skills
• Able to cross-sell and up-sell products and services
• Excellent packing skills
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds