Retail Sales Associate

Floor & Decor; Pleasant Hill (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Bonus opportunities

401(k) with company match

Medical, Dental, Vision, and other insurance plans

Paid vacation and sick time

Paid Volunteer Time Off

Job summary

Floor & Decor is hiring Sales Associates in Pleasant Hill, CA. The role involves assisting customers with their projects, ensuring departments are clean and stocked, and providing exceptional service.

Full-time and part-time positions are available. The ideal candidate should possess excellent communication skills, be friendly and enthusiastic, and have a strong customer service background. The company offers competitive pay ranging from $18.50 to $26.50 an hour and various benefits that promote work-life balance.

Qualifications

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience is required.
• Ability to handle multiple tasks and work well under pressure.

Responsibilities

• Connect with customers and assist them with their projects.
• Provide excellent customer service and exceed expectations.
• Maintain cleanliness and organization in assigned areas.
• Process transactions and handle customer refunds and exchanges.

Skills

Friendly and enthusiastic

Excellent communication and listening skills

Entrepreneurial and hard-working

Honest and accountable

Job description

Purpose

Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast‑paced, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor.

Full‑Time and Part‑Time Positions Available.

Pay Range

$18.50 – $26.50

Qualities We Look For

• Friendly and enthusiastic
• Entrepreneurial and hard‑working
• Honest and accountable
• Excellent communication and listening skills

Essential Job Functions

• Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
• Provide above and beyond customer service and exceed customer expectations when assisting customers.
• Maintain the in‑stock condition of assigned areas and ensure they are clean, shoppable and safe.
• Work in cooperation with management and team members to achieve sales goals.
• Process customers at checkout using point‑of‑sale (POS) system.
• Process customer refunds and exchanges according to established guidelines.
• Follow established cash, check and credit card acceptance procedures.
• Create price tags and merchandise signs; stock, tag and display merchandise.
• Act and work in a manner consistent with the company’s core values.
• Demonstrate and understand compliance with the company’s safety processes.
• Answer telephone calls according to the company guidelines.
• Be available to assist in other areas of the store as needed.
• Work in a fast‑paced environment with accuracy.

Minimum Eligibility Requirements

• Must be 18 years or older.
• Knowledge of basic math skills.
• Customer service experience.
• Ability to handle multiple tasks and work well under pressure.
• Some positions may require completion of forklift certifications through F&D.
• Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel & environment)

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Ability to exert 30–60 pounds of force occasionally, 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee often uses hands and fingers to handle or feel. The employee frequently must stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Store Hours

Monday – Friday: 7:00 AM – 8:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Pickup Hours

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 10:00 AM – 6:00 PM

Benefits & Rewards

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria)

Work‑life Balance

• Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1