Retail Sales Associate

Floor & Decor

Wayne (NJ)

On-site

USD 22,069 - 28,791

Full time

14 days+

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Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid vacation and sick time

Job summary

A retail home improvement company is hiring Sales Associates to provide excellent customer service and support. Associates will help customers find products, maintain cleanliness in sales departments, and work well under pressure in a fast-paced environment. Candidates should possess good communication skills and customer service experience, with a pay range of $16.02 to $20.90. Join us for a rewarding career with opportunities for advancement and comprehensive benefits.

Qualifications

Must be 18 years or older.
Knowledge of basic math skills.
Customer service experience.

Responsibilities

Connect with customers about their projects and provide recommendations.
Provide exceptional customer service and exceed expectations.
Maintain clean and shoppable assigned areas.

Skills

Friendly and enthusiastic

Excellent communication and listening skills

Ability to handle multiple tasks

Hard-working and honest

Job description

Purpose

Floor & Decor’s Sales Associates play a key role in continuously providing customers with friendly, accurate service and support in finding products to complete their project. Our Sales Associates contribute to a fast pace, safe environment by keeping sales departments clean and well stocked. If you love to learn and have a passion for helping others, come join us on our sales floor.

Full-Time and Part-Time Positions Available.

Qualities We Look For

Friendly and enthusiastic
Entrepreneur and hard‑working
Honest and accountable
Excellent communication and listening skills

Pay Range

$16.02 - $20.90

Essential Job Functions

Connect with customers, ask about their projects, recommend our products and excite customers about their purchase.
Provide above and beyond customer service and exceed customer expectations when assisting customers.
Maintain the in‑stock condition of assigned areas and ensure it is clean, shoppable and safe.
Work in cooperation with management and team members to achieve sales goals.
Process customers at checkout using point of sale (POS) system.
Process customer refunds and exchanges according to established guidelines.
Follow established cash, check and credit card acceptance procedures.
Create price tags and merchandise signs. Stock, tag and display merchandise.
Act and work in a manner consistent with the company’s core values.
Demonstrate and understand compliance of the company’s safety processes.
Answer telephone according to the company guidelines.
Be available to assist in other areas of the store as needed.
Work in a fast‑pace environment with accuracy.

Minimum Eligibility Requirements

Must be 18 years or older.
Knowledge of basic math skills.
Customer service experience.
Ability to handle multiple tasks and work well under pressure.
Some positions may require completion of forklift certifications through F&D.
Where permissible by state law, certification to use heavy equipment requires successful passing of a drug test.

Working Conditions (travel & environment)

While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically quiet to moderate.

Physical/Sensory Requirements

Ability to exert 30 – 60 pounds of force occasionally, and or 20–30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Equal Employment Opportunity

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401(k) with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)