Retail Sales Associate

American Freight Furniture & Mattress; Louisville (KY); On-site; USD 24,000 - 36,000; Full time

Job summary

American Freight Furniture & Mattress is seeking a Retail Sales Associate to enhance the customer experience and drive profitable sales. You will provide consultative sales assistance, maintain a well-merchandised floor, and support sales activities while working with a team in a fast-paced retail environment.

The role requires day, evening, and weekend availability for Full-Time work, with flexible scheduling for Part-Time openings.

Qualifications

• Experience in retail sales or customer service.
• Ability to work day/evening/weekend hours.
• Excellent communication skills.
• Able to use in-store POS and basic tech.

Responsibilities

• Identify customer needs and provide solutions using approved selling practices.
• Meet or exceed associate performance standards consistently.
• Understand website navigation and leverage technology to assist customers.
• Maintain knowledge of merchandise, features, benefits, and delivery options.
• Process transactions in the POS system, including returns and exchanges.
• Complete required training in the expected timeframe and participate in ongoing learning.
• Partner with team to provide superior customer service.
• Perform other duties as assigned.

Skills

Customer service

Sales skills

Product knowledge

POS transactions

Team collaboration

Training willingness

Tools

POS system

Job description

Description

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.

Job Details

Description

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.

The Retail Sales Associate Will Also

• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
• Meet or exceed associate performance standards consistently
• Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
• Complete required training in the expected timeframe, and participate in ongoing learning opportunities
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Perform other duties as assigned

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.