Retail Sales Associate

American Freight Furniture & Mattress; Fort Wayne (IN); On-site; USD 29,000 - 36,000; Full time

Job summary

American Freight Furniture & Mattress in Fort Wayne is hiring a Retail Sales Associate to enhance the customer experience and drive profitable sales. You will provide proactive consultative sales assistance, maintain an in-stock, well-merchandised floor, and support store operations.

The role requires day, evening, and weekend availability for full-time positions, with flexible scheduling for part-time openings.

Responsibilities

• Identify customer needs and provide appropriate solutions
• Meet or exceed associate performance standards consistently
• Understand website navigation and use technology to assist customers when product is not in store
• Maintain knowledge of merchandise lines and availability including delivery/installation options
• Process transactions in POS including sales, returns, and exchanges
• Complete required training and participate in ongoing learning
• Collaborate with other associates and cashiers to deliver superior service
• Perform other duties as assigned

Job description

Description

The Retail Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly, and well-merchandised sales floor for conducting sales activities. Candidate must have day, evening, and weekend availability for our Full-Time roles. We have flexible scheduling for our Part-Time openings.

Key Responsibilities

• Identify customer needs and provide appropriate solutions using approved selling practices and guidelines
• Meet or exceed associate performance standards consistently
• Understand website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintain current knowledge of merchandise lines; product features, benefits, and availability; and, if applicable, delivery, installation, and/or service options to respond to customer needs
• Process customer transactions in the Point of Sale system, including sales, returns, and exchanges in accordance with authorized procedures
• Complete required training in the expected timeframe, and participate in ongoing learning opportunities
• Partner with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)
• Perform other duties as assigned

Equal Opportunity

American Freight is an equal opportunity employer. We respect diversity and accordingly are an equal opportunity employer that does not discriminate on the basis of race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, separation, recruitment, pay and other forms of compensation, access to facilities and programs, training and general treatment during employment.