Retail Sales Associate

Thompson Hanson, Inc; Houston (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Generous Paid Time Off

401K Plan with company matching

25% off home items and fashion items

20% off Tiny Boxwoods/Milk & Cookies

Job summary

Thompson + Hanson in Houston and Austin seeks a full-time retail associate to greet customers, manage sales, and keep the boutique organized. You will operate the POS, suggest complementary items, and maintain customer relationships in a fast-paced environment that values plant knowledge and teamwork.

The role offers a friendly, plant-forward setting with employee discounts, health coverage, and PTO. Join a team that curates beautiful spaces and exceptional service.

Qualifications

• Flexible and able to work extended hours during holidays.
• Ability to function in a fast-paced environment and to multi-task.
• Confident and outgoing personality.
• Team player and good communication.
• Basic knowledge of plants and horticulture.

Responsibilities

• Operate POS system
• Represent the store in a positive manner
• Greet all customers
• Folding, straightening, and restocking fashion and home merchandise
• Keep store organized
• Dusting, sweeping, and general cleaning daily
• Help fitting customers and finding sizes for customers
• Promoting sales through customer service, suggesting other items that may work
• Keeping a “customer book” and maintaining communication with regular customers
• Learn proper TH gift wrapping
• Process customer returns and refunds
• Learn how to process designer approvals, special orders, and wholesale customer transactions
• Process employee and family discounts
• Attend staff meetings
• Learn plant codes for ringing up plants
• Stay updated on merchandise outside in garden
• Help locate products for customers

Skills

Customer service

Retail sales

Greet customers

Team player

Plant knowledge

Communication skills

Flexibility

Multi-tasking

Job description

Thompson + Hanson is home to designers and architects, curators and gardeners–creatives at heart grateful for the privilege of shaping and inspiring beautiful spaces across Houston and Austin since 1981. We delight in the work that we do, and we attribute our continued growth to the vibrant, motivated, and caring individuals that make up our Thompson + Hanson family.
A quiet sophistication permeates every Thompson + Hanson environment. You’ll find that within the walls of our shops, on the pages of our online shop, and the meandering paths of our nurseries, we are creatives at heart who enjoy the opportunity to bring something fresh to the table, always with an eye to shaping tranquil spaces that people love to inhabit. Whether wandering through rows of flowers and fragrance, browsing carefully curated pieces in the shops, or online, or simply savoring the view in the shade of an oak tree, our hope is to provide an experience that puts you at ease, surrounds you with beauty, and leaves you inspired.
Being a part of the Thompson + Hanson team means more than just having a job. We believe in nurturing employees, providing room to grow, and offering opportunities for leadership.

For our full-time employees, Thompson + Hanson offers:

• Medical, Dental, and Vision Insurance
• Generous Paid Time Off
• 401K Plan with company matching - All employees are eligible to enroll after 6 months of service
• Discount at our Thompson + Hanson retail shops - 25% off home items and fashion items
• Discount at Tiny Boxwoods/Milk & Cookies - 20% off

Job Responsibilities:

• Operate POS system
• Represent the store in a positive manner
• Greet all customers
• Folding, straightening, and restocking fashion and home merchandise
• Keep store organized
• Dusting, sweeping, and general cleaning daily
• Help fitting customers and finding sizes for customers
• Promoting sales through customer service, suggesting other items that may work
• Keeping a “customer book” and maintaining communication with regular customers
• Learn proper TH gift wrapping
• Process customer returns and refunds
• Learn how to process designer approvals, special orders, and wholesale customer transactions
• Process employee and family discounts
• Attend staff meetings
• Learn plant codes for ringing up plants
• Stay updated on merchandise outside in garden
• Help locate products for customers

Qualifications:

• Flexibility and ability to work extended hours during holidays
• Ability to function in a fast-paced environment and to multi-task
• Confident and outgoing personality
• Team player
• Basic knowledge of plants
• Communication skills

Environmental Elements of the job:

• Work indoors, environmentally controlled