Part-Time Center Associate

The UPS Store; Monroe (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

The UPS Store in Monroe, MI is seeking a Part-Time Center Associate to deliver world-class customer service, process packages, and operate copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. You will advise customers on products and services, learn all offerings, and maintain a clean, safe workspace.

A high school diploma or GED, strong computer skills, and a friendly, professional demeanor are required.

Qualifications

• High school diploma or GED required.
• Strong computer skills including Microsoft Office and Adobe Suites.
• Outstanding phone skills and proficient written communication.
• Prompt, reliable, and responsible behavior.
• Able to lift 40+ pounds and work 25–30 hours per week across 6 days.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Takes ownership of the customer's shipping needs and offers viable solutions
• Operates all equipment, software, and devices in an expert fashion
• Maintains a clean, organized, and safe working environment
• Takes action to learn all product and service offerings and industry trends
• Continuously practices good listening skills with customers and team
• Performs other duties as assigned

Skills

Strong communication

Customer service

Teamwork

Attention to detail

Fast learner

Education

High school diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

The Part-Time Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

RESPONSIBILITIES

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Willing and able to work 25 to 30 hours per week for a 6-day work week