Retail Sales Associate

Luxottica; Gaithersburg (MD); On-site; USD 24,796 - 35,817; Full time

Job summary

Luxottica is seeking a Retail Sales Associate for Costa brands in Gaithersburg, MD. Provide exceptional customer service, knowledge of eyewear trends, and personalized recommendations to clients.

You will meet sales targets, stay informed on products, maintain a clean store, and support omnichannel service across in-store and online platforms. The role requires 2+ years retail experience and a high school diploma, with flexible hours including evenings and weekends.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours including evenings, weekends, and holidays.
• Ability to stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service and build relationships with clients.
• Stay up-to-date on eyewear trends and product knowledge.
• Consistently meet and exceed sales targets through upselling and cross-selling.
• Maintain a clean, organized, and visually appealing store environment.
• Provide omnichannel support across in-store and online platforms.

Skills

Retail sales experience

Customer service

Communication

Flexibility

Education

High school diploma

Tools

POS system

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e‑commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one‑on‑one, developing professional relationships based on trust and care.

Costa is part of EssilorLuxottica. We make the highest quality, best‑performing sunglasses and prescription sunglasses (Rx) for fishing and water enthusiasts since 1983, and now our product portfolio includes optical frames. As the first manufacturer of color‑enhancing, all‑polarized sunglass lenses, Costa combines superior lens technology with unparalleled fit and durability to help people See What’s Out There. Costa’s growing cult‑brand status ties directly to its mission to provide high‑quality products with a focus on sustainability and conservation as the company works hard to protect the waters it calls home.

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in‑depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

Major Duties and Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up‑to‑date on industry trends and product knowledge, attending training sessions and workshops as required.
• Display in‑depth knowledge of the Brand, warranties and optical add‑on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in‑store and through follow‑up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provide omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in‑store services.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Basic Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range: 17.55 – 26.32

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.