Retail Sales Associate

Luxottica; Austin (TX); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

Health care

Retirement savings

Paid time off

Employee discounts

Job summary

Luxottica is hiring for a Sales Associate to deliver an exceptional shopping experience and build brand loyalty at our locations in the Austin area. You will greet customers, stay informed on product lines, and help managers ensure visual standards and stock needs are met.

The role emphasizes high-touch service for VIP clients, ongoing product knowledge, and reliable participation in team activities and meetings. A strong communicator who thrives in a fast-paced environment will fit well.

Qualifications

• 1 year of previous sales or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience.
• Self-motivated, team player

Responsibilities

• Greet and serve customers.
• Inform merchandisers/managers on stocking needs.
• Ensure all visual standards set forth by management and the company are maintained.
• Problem-solve for customer issues and loop in management for assistance.
• Manage complex customer service situations for VIP clientele to ensure retention.
• Stay up-to-date on current product assortment to be an informed ambassador of the brand.
• Attend and participate in occasional work meetings.
• Be punctual and communicate any obstacles to the manager.
• Act as a brand ambassador leveraging your sensibility, style, and community connections

Skills

Excellent communication

Interpersonal skills

Multitasking

Self-motivated

Team player

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e-commerce platforms.

Sunglass Hut is part of EssilorLuxottica. A world leader in the specialty sunglass retail business with over 3,000 stores worldwide, we believe in the freedom of self-expression, inclusivity and authenticity, which is why we bring exclusive styles of high-quality fashion and performance sunglasses to all.

As a Sales Associate, your objective will be to provide an exceptional shopping experience that will encourage positive customer connections and brand loyalty.

MAJOR DUTIES AND RESPONSIBILITIES

• Promote an excellent customer experience, including but are not limited to:
  • Greeting and serving customers
  • Inform merchandisers/managers on stocking needs
  • Ensure all visual standards set forth by management and the company are always maintained
  • Problem-solve for any customer issues and loop in management for assistance
• Manage complex customer service situations by applying a high touch level of assistance to VIP clientele on a regular basis and in turn ensure VIP clientele retention
• Remain up-to-date and educated on current product assortment to serve as an informed ambassador of the brand
• Actively listen and act on any instructions given by management or superior as defined by management at any time
• Occasionally assist with opening and closing duties as needed
• Comply with professional regulations, internal rules and code of conduct set forth by the company and management
• Attend and participate in occasional work meetings
• Hold yourself accountable for shift punctuality and proactively communicate to manager if obstacles arise
• Serve as an ambassador to the brand by leveraging your innate sensibility, style, and pre-established connection to the local and broader communities where our brands' culture flourishes

BASIC QUALIFICATIONS

• 1 year of previous sales or customer service experience
• Excellent communication and interpersonal skills
• Ability to multitask in a fast-paced environment while also being committed to creating an amazing customer experience
• Self-motivated, team player

Pay Range:-24.03

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package.

Benefits may include:

• health care
• retirement savings
• paid time off/vacation
• various employee discounts

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.