Retail Sales Associate

Luxottica; Orlando (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

EssilorLuxottica's Oakley retail team in Orlando, FL is seeking a friendly Retail Sales Associate to deliver exceptional customer service, advise clients on eyewear trends, and drive sales performance. You will be expected to know the latest products and provide personalized recommendations while maintaining store standards.

The role requires flexibility to work evenings, weekends, and holidays, with a focus on building client relationships and achieving targets in a fast-paced luxury retail

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably eyewear or luxury retail.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail.
• Ability to stand for extended periods and lift up to 25 pounds.
• Demonstrated ability to achieve sales targets.
• Team collaboration and adaptability.
• Problem-solving and analytical thinking.

Responsibilities

• Provide outstanding customer service to all clients.
• Stay up-to-date on industry trends and product knowledge.
• Displays knowledge of the Brand, warranties and add-on features.
• Build and maintain relationships with clients.
• Meet and exceed sales targets through upselling.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized store environment.
• Provide omnichannel support across platforms.
• Adhere to brand policies.
• Perform other duties as assigned.

Skills

Communication skills

Interpersonal skills

Punctual & reliable

Team player

Problem solving

Attention to detail

Multi-tasking

Stamina

Education

High school diploma

Tools

POS system

Job description

We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We offer our industry stakeholders in over 150 countries access to a global platform of high‑quality vision care products such as the Essilor brand, with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray‑Ban, Oakley, Persol and Oliver Peoples, as well as a network that offers consumers high‑quality vision care and best‑in‑class shopping experiences such as Sunglass Hut, LensCrafters, and Target Optical, and leading e‑commerce platforms.

With a unique global network of commercial subsidiaries and independent distributors across major markets, our customers are offered a strong portfolio of the most popular lens, frames, instruments and equipment brands that can serve every sector of the market. The Professional Solutions team works with our customers one‑on‑one, developing professional relationships based on trust and care.

Oakley is part of EssilorLuxottica. Building on our legacy of innovative, market‑leading optical technology, we manufacture and distribute high‑performance sunglasses, prescription lenses and frames, goggles, apparel, footwear, and accessories. Every day at Oakley is a chance to grow, go further and achieve more.

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in‑depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up‑to‑date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in‑depth knowledge of the Brand, warranties and optical add‑on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow‑up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back‑of‑house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in‑store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range: -21.74

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.