Retail Sales Associate

Luxottica; Hoffman Estates (IL); On-site; USD 22,041 - 34,440; Full time

Benefits offered by this job

Employee discounts

Health care

Retirement plan

Paid time off

Job summary

Sunglass Hut, part of EssilorLuxottica, seeks a Retail Sales Associate in Illinois to deliver exceptional customer service and expert product knowledge. You will drive sales, handle inquiries, and maintain a premium in-store environment.

The role requires 2+ years in retail, strong communication, and the ability to work flexible hours, including weekends. Join a global eyewear leader offering growth, discounts, and total rewards.

Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in eyewear/luxury retail.
• Excellent communication and interpersonal skills for building client relationships.
• Must be punctual and reliable; timeliness essential.
• Ability to work flexible hours, including evenings, weekends, holidays.
• Strong organizational skills and ability to multi‑task in a fast-paced environment.
• Demonstrated ability to meet and exceed sales targets.
• Team player who is collaborative, adaptable and open to feedback.
• Must be able to stand for long periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients and make their shopping experience memorable.
• Stay up-to-date on industry trends and product knowledge; attend trainings as required.
• Display deep knowledge of the Brand, warranties and add‑on features offered to customers.
• Build and maintain relationships with clients, including follow‑up communication.
• Meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Keep store environment clean, organized and visually appealing on sales floor and back of house.
• Provide omnichannel support for seamless in-store and online experiences.
• Adhere to all brand policies and procedures.
• Perform other duties as assigned.

Skills

Retail sales

Customer service

Communication

Punctuality

Flexibility

Team player

Education

High school diploma

Tools

POS system

Job description

Sunglass Hut is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

JOB DESCRIPTION

GENERAL FUNCTION

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will be expected to possess an in‑depth knowledge of our products, including the latest trends and styles, and provide personalized recommendations to our clientele.

MAJOR DUTIES AND RESPONSIBILITIES

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Display in-depth knowledge of the Brand, warranties and optical add‑on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow‑up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross‑selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provide omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in‑store services.
• Understand and adhere to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

BASIC QUALIFICATIONS

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

PREFERRED QUALIFICATIONS

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Pay Range: 16.79 - 25.18

This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.