Retail Sales Associate

aaamidatlantic; Christiana (DE); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

Paid time off (PTO)

401k with company match (up to 7%)

Volunteering days & opportunities

Free AAA Membership

Continual learning reimbursement

Job summary

AAA Club Alliance is seeking a full-time Retail Sales Associate in Newark, DE to deliver outstanding service while driving sales. The role offers hourly base pay from $17.18 to $21.97, eligibility for incentive pay, and a 37.5-hour work week with no Sundays.

Full-time associates receive comprehensive benefits and opportunities for growth within a dynamic retail environment. The position requires prior sales and customer service experience, strong communication skills, and the ability to navigate

Qualifications

• Requires prior sales and customer service experience with ability to drive results.
• Strong written and verbal communication skills for engaging customers.
• Proficiency with computers and multiple programs/systems for multitasking.
• Notary Public designation or willingness to obtain within 6 months of employment.

Responsibilities

• Consistently upsell and cross-sell AAA products (memberships, credit cards, insurance referrals).
• Assist members in planning domestic travel vacations (car rentals, hotels, packages, maps, tour books).
• Answer overflow Roadside Assistance calls during peak volumes; ensure timely service.
• Backup support in cashiering, tag and title, and IDEMIA services when needed.

Skills

Sales experience

Customer service

Written and oral communication

Notary Public (or willing to obtain)

Education

High school diploma or equivalent

Tools

Multi-website navigation

Job description

Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts.

AAA Club Alliance is actively hiring for an experienced full-time Retail Sales Associate! Check out what AAA can offer you:

• The starting base compensation for this position is $17.18 to $21.97 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payoutof $162.00 - $389.00 per month.
• Store hours from Monday–Friday: 9 AM–5:30 PM, Saturday: 9 AM–1 PM; 37.5 Hour Work Week
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 1201 Churchman's Road, Newark, DE 19713

What our Retail Sales Associates do:

• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

What you will need:

• Required previous sales and customer service experience, with an ability to drive results and exceed expectations.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Notary Public designation or willingness to obtain with 6 months of employment.
• Basic geography knowledge is beneficial.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates

are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Sales