Retail Restaurant Events & Catering Manager

byu; Provo (UT); On-site; USD 25,000 - 39,000; Full time

Job summary

Brigham Young University (BYU) in Provo, UT, seeks a Retail Restaurant Events & Catering Manager to oversee Catering and Events operations across BYU’s retail restaurants and Cougareat. You will coordinate catering inquiries, scheduling, staffing, food and supply orders, and event delivery, setup, service, and cleanup, leading a dedicated student team.

As an hourly manager, you will recruit, train, schedule, supervise, and evaluate student employees and will focus on sales calls, lead follow-up,

Qualifications

• Experience in catering operations and events management.
• Experience leading student workers or temporary staff.
• Knowledge of food safety standards and logs.

Responsibilities

• Oversee catering inquiries, quotes, and customer communication.
• Coordinate event scheduling, staffing, and food & supply orders.
• Supervise student employees and Leads; recruit, train, and evaluate staff.
• Ensure food safety standards and sanitation across events.
• Drive sales calls and repeat business during off-peak periods.
• Collaborate with dining operations to ensure timely service and delivery.
• Maintain customer service standards for all restaurants and events.

Skills

People management

Event planning

Customer service

Education

High school diploma

Tools

POS systems

Scheduling software

Job description

Why Work at BYU

At Brigham Young University (BYU), your work is an opportunity to contribute to a distinctive educational mission rooted in the gospel of Jesus Christ and to make a meaningful difference in the lives of students.

As the flagship university of The Church of Jesus Christ of Latter-day Saints, BYU strives to be among the exceptional universities in the world. We are devoted to our faith, our students, and the University's Mission : "To assist individuals in their quest for perfection and eternal life."

Belonging Statement

United by our common primary identity as children of God, BYU values and embraces the variety of individual characteristics, life experiences and circumstances, perspectives, talents, and gifts across the BYU community. This richness strengthens our shared efforts to create and support an environment of covenant belonging centered in Jesus Christ.

Employment Requirements

Members of The Church of Jesus Christ of Latter-day Saints are required to hold and be worthy to hold a current temple recommend to be hired and to remain in any position at BYU.

In hiring decisions, Brigham Young University lawfully gives strong preference to qualified, faithful members of The Church of Jesus Christ of Latter-day Saints. All employees are required to abide by the university's Honor Code and Dress & Grooming Standards. Successful candidates are expected to support and contribute to the academic and religious missions of the university, which are aligned with the principles and doctrine of The Church of Jesus Christ of Latter-day Saints.

Equal Opportunity

Brigham Young University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or protected veteran status.

Retail Restaurant Events & Catering Manager

The Retail Restaurant Events and Catering Manager's primary responsibility is to manage Catering and Events operations. The position will coordinate assigned sporting events and all catering orders that come through the retail restaurants and Cougareat.

Responsibilities will include managing catering inquiries, quotes, customer communication, event scheduling, staffing, food and supply ordering, preparation, delivery, setup, service, cleanup, invoicing, sales tracking, customer follow-up, and repeat-business development. The position will also ensure compliance with food safety standards and applicable operational standards.

This is an hourly manager position responsible for leading a dedicated student event team consisting of two Student Event Leads and fifteen to twenty students. The position will recruit, train, schedule, supervise, and evaluate student employees. The Student Event Leads will be trained to manage events when the manager is not physically present.

During periods without scheduled catering or sporting events, the position will focus on sales calls, following up on leads and past customers, increasing repeat business, training and cross-training student employees, and supporting restaurant operations or other Dining Services areas as needed. The position will also complete projects and tasks assigned by Retail Dining administrative leadership.

What you'll do in this position:

• Ensure that proper pars are established and that food is rotated to minimize spoilage, managing daily spoilage and loss.
• Develop and implement plans to recruit, train, and retain employees, communicating effectively with them and promoting a positive team environment.
• Create and manage schedules for restaurant employees, student employees, and the Catering and Events team.
• Manage catering inquiries, quotes, customer communication, calendar, staffing, and event details such as event preparation, food production, delivery, setup, service, and cleanup.
• Provide reliable staffing and operational support for assigned sporting events each year(Football, Men's Basketball, Women's Basketball, others as assigned).
• During periods without scheduled sporting or catering events, make sales calls to campus departments, follow up on leads and quotes, contact past customers, and develop repeat-business opportunities, protecting existing revenue and identifying opportunities to increase catering and event sales.
• Ensure that food temperatures are correct at all times and that food safety logs are maintained.
• Establish sanitation standards and ensure compliance by restaurant and event crews.
• Establish and maintain customer service standards for assigned restaurants and events.