Retail Representative

JARS Cannabis; Detroit (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

JARS Cannabis is looking for a passionate Retail Representative with at least two years of customer service experience to join their team in Detroit. The role focuses on providing exceptional service, product knowledge, and a positive shopping experience while adhering to company standards. Join a vibrant culture dedicated to transforming the cannabis experience and providing community-focused services.

Benefits

Health, Dental & Vision Insurance (full-time only)

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Qualifications

• Minimum 2 years of customer service experience in retail, sales, or hospitality.
• Exceptional interpersonal, communication, and customer service skills.
• Knowledge of cannabis strains and applications preferred.

Responsibilities

• Meet individual customer needs and exceed expectations.
• Conduct transactions accurately and efficiently.
• Assist with inventory tasks and follow safety policies.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Basic Math Skills

Education

High school diploma or GED

Job description

Join to apply for the Retail Representative role at JARS Cannabis

JARS Cannabis - Retail Representative

Ready to elevate your career path to a new all-time high? JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration. Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

What we are looking for:

We are seeking a highly motivated and energetic Retail Representative, who shares our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager.

A Retail Representative is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products, deals & promotions we offer. This role includes mandatory training through our groundbreaking JARS University training, conducted both virtually and in-person at our mock-store training facility to ensure thorough education on policies, procedures, and culture.

Job Duties:

1. Assess the needs of each customer, provide appropriate product knowledge, and conduct transactions accurately and efficiently.
2. Use suggestive selling strategies and be willing to upsell all customers.
3. Take constructive criticism and be coached by upper management.
4. Assist with inventory tasks when needed.
5. Work scheduled shifts following the company's attendance policy.
6. Follow all safety and CRA rules policies.
7. Promote the perks of being a JARS customer (Loyalty Program, Referrals, etc.).
8. Record transactions accurately in the POS system, ensuring the accuracy of cash drawers.
9. Perform opening and closing duties as needed.
10. Escalate customer issues to upper management when appropriate.
11. Maintain a positive, caring attitude and treat both customers and coworkers with respect.
12. Maintain neatness, cleanliness, and organization of the sales floor.
13. Fill in when short-staffed and be willing to be cross-trained.
14. Follow and integrate JARS company policies and procedures in daily interactions.
15. Respond appropriately and timely to customer and coworker needs/requests.

Requirements:

• Minimum 2 years of customer service experience in retail, sales, or hospitality.
• Knowledge of cannabis strains and applications preferred.
• Experience in the cannabis or health industry highly desirable.
• Exceptional interpersonal, communication, and customer service skills.
• Basic math skills.
• Must be 21 years or older.
• High school diploma or GED required.
• Prolonged standing, bending, stooping, and stretching.
• Ability to operate a computer, POS system, and other office equipment.
• Ability to move up to 30 pounds occasionally.
• Availability to work varied hours, including nights, weekends, holidays, and events.

Why JARS Cannabis?

We are more than just a retailer - we are a community. Our values of being Inclusive, Daring, Nimble, Playful, and Gritty are central to everything we do, fostering a welcoming and innovative environment. Join us if you are passionate about cannabis and want to grow your career in a dynamic, supportive setting.

Employee Benefits:

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Life Insurance
• Paid Volunteering Opportunities
• Holiday Pay
• Bereavement and Paternity Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, disability, veteran status, or other protected categories. Employment decisions are based on qualifications, merit, and business need.