Retail Representative

JARS Cannabis; New Baltimore (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

Join JARS Cannabis as a Retail Representative and be part of an inclusive, innovative team. You will provide exceptional customer service and knowledge about cannabis products while receiving thorough training in a supportive environment. This role offers the chance to contribute to a vibrant cannabis culture and grow within the industry.

Benefits

Health, Dental & Vision Insurance (full-time employees only)

401(k) Plan

Paid Time Off

Employee Discount

Monthly Bonus Incentives

Internal Growth Opportunities

Life Insurance

Paid Volunteering Opportunities

Paid Paternity Leave

Qualifications

• Minimum 2 years of customer service experience in retail/sales/hospitality.
• Knowledge of cannabis strains and applications desired.
• Must be 21 years of age or older.

Responsibilities

• Provide exceptional service by meeting customer needs and exceeding expectations.
• Perform transactions accurately, upsell products, and conduct inventory tasks.
• Maintain cleanliness and organization of the sales floor.

Skills

Customer service

Interpersonal skills

Communication

Problem-solving

Education

High school diploma or GED

Job description

JARS Cannabis - Retail Representative

www.shopjars.com

Ready to elevate your career path to a new all-time high?

JARS Cannabis is more than just your average cannabis brand and retailer. We are a culturally inspired organization on a mission to rewrite the existing narratives that surround cannabis, one community at a time. We seek to empower the future leaders of our industry while creating an inclusive workplace environment that is fueled by celebrating the intersection of cannabis with creativity, community, and collaboration.

Implementing a progressive approach, we aim to provide only the highest quality of product and service to our customers and the communities that we are fortunate to inhabit. Striving to set a new standard of professional excellence in cannabis retail, our highly motivated team is comprised of knowledgeable experts who are committed to making the integration of cannabis into any lifestyle both easy and accessible.

Does this spark your interest? If so, we'd love to hear from you!

What we are looking for:

We are seeking a highly motivated and energetic Retail Representative, who share our passion to provide quality products and excellent customer care experience to patients who need them and who support the JARS Cannabis core values and culture. The Retail Representative works closely and collaboratively with the store assistant leadership and reports to the General Manager. A Retail Representative is responsible for providing our customers with exceptional service by meeting individual needs, exceeding expectations, and demonstrating excellent knowledge of the variety of cannabis products, deals & promotions we offer. This successful candidate will also undergo a mandatory training through our groundbreaking JARS University training. This training is done both virtually and in-person at our mock-store training facility to ensure that our staff is well-educated and trained on JARS' policies, procedures and company culture.

Job Duties

• Assesses the needs of each customer, provides appropriate product knowledge, and conducts each transaction with accuracy and efficiency
• Ability to use suggestive selling strategies and must be able and willing to upsell all customers
• Ability to take constructive criticism and be coached by upper management
• Assist with inventory tasks when needed
• Works scheduled shifts and follows the company's attendance policy
• Follows all safety and CRA rules policies
• Promoting the perks of being a JARS customer (Loyalty Program, Referrals, etc.)
• Records transactions accurately in the POS, uses appropriate login, and ensures the accuracy of assigned cash drawer
• Performs opening and closing duties as needed
• Escalates customer issues to upper management when appropriate
• Maintains a positive, caring attitude, and treats both customer and co-workers with respect
• Maintains neatness, cleanliness, and organization of the sales floor
• Fills in when short-staffed and is willing to be cross-trained
• Follows and integrates JARS company policies and procedures with on-the-job interactions, tasks, and behaviors
• Listens and responds to customer and coworker needs/requests appropriately and timely

Requirements

• Minimum 2 years of customer service experience working within in a retail, sales, and/or hospitality environment
• Acquired knowledge of cannabis strains and applications
• Cannabis industry and/or health industry experience highly desirable
• Exceptional interpersonal, communication, and customer service skills
• Uses basic math skills
• Must be 21 years of age or older
• High school diploma or General Education Diploma (GED) is required

Work Atmosphere/Physical Demands

• Requires prolonged standing and some bending, stooping, and stretching
• Ability to operate a computer, POS system, and other office equipment
• Moving up to 30 pounds on occasion
• Work will generally be performed in a fast-paced retail cannabis dispensary
• Involves frequent contact with patients and staff
• Will require working varied hours/day, including nights weekends, holidays, and/or events on occasion

Why JARS Cannabis? At JARS Cannabis, we pride ourselves on being more than just a retailer - we are a community. Our values of being Inclusive, Daring, Nimble, Playful, and Gritty are at the heart of everything we do, and they make us as great as we are.

• Inclusive: We believe in creating a welcoming environment for everyone. Our team is diverse, and we celebrate the unique perspectives and backgrounds that each member brings. We are committed to fostering an inclusive culture where everyone feels valued and respected.
• Daring: At JARS Cannabis, we are not afraid to take risks and push boundaries. We are constantly exploring new ideas and innovative approaches to stay ahead in the industry. If you have a bold vision and a passion for creativity, you'll fit right in.
• Nimble: The cannabis industry is fast-paced and ever-changing, and so are we. Our team is agile and adaptable, always ready to pivot and seize new opportunities. We thrive on the excitement of change and are always looking for ways to improve and grow.
• Playful: We believe that work should be fun! Our playful spirit is reflected in our vibrant store environments and our approach to customer service. We encourage our team members to bring their authentic selves to work and to enjoy the journey.
• Gritty: Success in the cannabis industry requires determination and resilience. We are a team of hard workers who are not afraid to roll up our sleeves and get the job done. Our grit and perseverance are what set us apart and drive our success.

Join Us!

If you are passionate about cannabis and want to be part of a team that values inclusivity, innovation, agility, fun, and hard work, JARS Cannabis is the place for you. We offer a supportive and dynamic work environment where you can grow your career and make a real impact.

Apply today and become a part of the JARS Cannabis family!

Employee Benefits

• Free Employee Assistance Program
• Health, Dental & Vision Insurance (full-time employees only)
• 401(k) Plan
• Paid Time Off
• Employee Discount
• Monthly Bonus Incentives
• Internal Growth Opportunities
• Life Insurance
• Personal Significance Time
• Paid Volunteering Opportunities
• Holiday Pay
• Bereavement Time Pay
• Paid Paternity Leave

JARS Cannabis is proud to be an Equal Opportunity Employer. JARS does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.