Retail Relationship Banker

Bank of Montreal; Town of Reedsburg (WI); On-site; USD 41,000 - 64,000; Full time

Job summary

Bank of Montreal is seeking a Consumer Loan Originator to provide exceptional service to customers and help identify financial solutions. The role requires engaging with customers and provides guidance on their banking needs while complying with legal regulations. Ideal candidates will have relevant experience and strong interpersonal skills, aimed at fostering long-term customer relationships.

Benefits

Health insurance

Tuition reimbursement

Retirement plans

Qualifications

• Typically 2-3 years of relevant experience.
• Knowledge of personal and small business needs.
• Proficient with social media and online tools.

Responsibilities

• Delivers exceptional service to customers and identifies their financial needs.
• Engages with existing customers and recommends tailored solutions.
• Addresses customer questions and ensures compliance with regulations.

Skills

Interpersonal skills

Customer-focused attitude

Problem-solving

Communication skills

Analytical skills

Organizational skills

Education

Post-secondary degree or equivalent

Job description

Application Deadline: 07/03/2025

Address: 500 Viking Drive

Job Family Group: Retail Banking Sales & Service

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. Requires Federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background review and credit history evaluation will be required, along with restrictions on performing in a real estate agent capacity.

• Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify opportunities.
• Engages customers to complete needs assessments, identify financial solutions, and recommend tailored solutions addressing sales and service needs.
• Offers advice on digital and self-serve options to make banking easy, simple, and fast.
• Supports customer transactions based on traffic.
• Builds new relationships within the community through outreach and appointments.
• Addresses questions and resolves issues to ensure compliance with legal and regulatory requirements.
• Applies risk management to protect the Bank's assets and maintain portfolio quality.
• Makes credit recommendations in line with sound principles and policies.
• Acts as a key member of the branch and market team.
• Probes to understand customer needs and integrates marketing promotions into conversations.
• Organizes work information for accuracy and completeness.
• Finds creative approaches to make each customer’s experience personal.
• Contributes to improving the overall branch customer experience.
• Supports business results and overall branch experience.
• May work at multiple branches; schedule may vary.
• Follows risk and compliance policies to safeguard assets and privacy.
• Keeps current with marketplace, regulations, and ethical standards.
• Maintains knowledge of products, practices, and trends.
• Identifies suspicious activity related to money laundering.
• Ensures legal and regulatory compliance.
• Completes complex tasks and handles escalations.
• Analyzes issues and determines next steps.
• Additional responsibilities may be assigned.

Qualifications:

• Typically 2-3 years of relevant experience and post-secondary degree or equivalent.
• Canada: Registration to sell investment products completed if applicable.
• Lending qualifications and designations.
• Knowledge of personal and small business needs and solutions.
• Experience with retail investments and lending products.
• Financial services experience is an asset.
• Proficient with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales with a focus on personal experience.
• Strong interpersonal skills and a customer-focused attitude.
• Ability to listen, solve problems, and respond creatively.
• Good verbal and written communication skills.
• Organization, collaboration, and analytical skills - Good.

Salary: $41,715.00 - $63,700.00

Pay Type: Salaried

Salaries vary based on location, skills, experience, education, and qualifications, and may include commissions. The total compensation may include incentives, bonuses, and benefits such as health insurance, tuition reimbursement, and retirement plans. More details at https://jobs.bmo.com/global/en/Total-Rewards.

About Us:

At BMO, we are driven by a shared Purpose: Boldly Grow the Good in business and life. We aim to create lasting positive change for customers, communities, and employees. We support your growth with training, coaching, and development opportunities.

Learn more at http://jobs.bmo.com/us/en.

BMO is an equal opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or other protected characteristics. We consider applicants with criminal histories in accordance with applicable laws.

We provide reasonable accommodations for individuals with disabilities. Contact [e-mail] for assistance.

Note to Recruiters: BMO does not accept unsolicited resumes unless submitted directly by the candidate. Resumes sent unsolicited will be considered BMO property, and BMO will not pay a fee for such placements. A recruiting agency must have a valid agreement to submit resumes.