CONNECT Banker

Commerce Bancshares, Inc; St. Louis (MO); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading bank is seeking a CONNECT Banker to enhance digital customer engagement across various platforms. The successful candidate will manage a portfolio of digitally active consumers and work closely with retail bankers to provide exceptional service. A focus on building relationships and ensuring compliance will be key in this role, which also offers a competitive hourly wage and numerous employee benefits.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid personal time

Career development

Education assistance

Additional performance-based compensation

Qualifications

• 3+ years in retail banking or financial services.
• Ability to manage multiple priorities effectively.
• Intermediate knowledge of retail banking processes.

Responsibilities

• Develop a disciplined approach to digital engagement.
• Educate customers on retail products and digital solutions.
• Ensure compliance with regulatory standards.

Skills

Customer satisfaction

Problem-solving

Relationship building

Active listening

Empathy

Microsoft Office proficiency

Education

Associate’s degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $20.90 - $24.00 (Amount based on relevant experience, skills, and competencies.)

About This Job

The CONNECT Banker is an exciting new role responsible for the delivery of key digital engagement experiences across the full Commerce Bank footprint. Digital Bankers are instrumental in helping to engage our customers through our digital channels, including the Commerce Bank CONNECT Mobile Messaging, Digital CARA, Digital Onboarding, and others. Bankers will proactively establish and maintain a portfolio of digitally active consumers, focusing on identifying needs and offering solutions to make banking easier and help customers achieve their financial goals. Digital Bankers will also partner with retail bankers across channels, branch and customers care center, to deliver a seamless customer experience.

Essential Functions

• Develop a disciplined approach to digital engagement efforts that accomplishes several key goals: deepen relationships with customers to identify needs and offer solutions, proactively manage, build, and maintain a digitally active consumer portfolio and develop an active lead/referral pipeline

• Provide a differentiated customer experience through key digital experience programs: Commerce Bank CONNECT Mobile Messaging - onboarding, engagement, fulfillment; Commerce Solutions Guide - onboarding, relationship building, fulfillment; Digital Account Opening - effectively onboard new relationships and establish rapport; Leverage digital tools, EnAct, CARA, and additional system resources, to support conversations and solution recommendations

• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals

• Interact with customers digitally and over the phone to ensure their financial needs are being met through the serving of accounts and sales fulfilment

• Ensure adherence to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies

• Ensure customer interactions consistently meet all compliance requirements.

• Perform other duties as assigned

Knowledge, Skills & Abilities Required

• Intermediate knowledge of retail banking processes and procedures

• Ability to establish rapport and build relationships by asking questions, active listening, demonstrating empathy, responding promptly with correct information, and recommending appropriate solutions or services in response to customer needs

• Ability to maintain a high level of customer satisfaction with strong attention to detail and problem-solving skills

• Motivated and organized self-starter with the ability to manage multiple priorities including customer responses

• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills

• Ability to remain adaptable and resilient to all situations with an optimistic outlook while casting a positive shadow aligned with our culture and values

• Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook and comfortable working in multiple systems while learning new technologies

Education & Experience

• Associate’s degree or equivalent combination of education and experience required

• 3+ years retail banking / financial service experience required

• Retail banking and cross-channel experience preferred

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.

***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the CONNECT Banker job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $20.90 to $24.00 hourly. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals.

#LI-Remote

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.

Location: Remote, St Louis, Missouri 63125

Time Type:

Full time