Retail Relationship Banker

BMO U.S.; Oakland (CA); On-site; USD 45,000 - 74,000; Part time

Job summary

An established industry player is seeking a Retail Relationship Banker to deliver exceptional service and financial solutions to customers. This part-time role involves engaging with clients, assessing their needs, and recommending tailored banking and investment options. You will work collaboratively within the branch to enhance customer experiences and contribute to business objectives. The ideal candidate will have strong interpersonal skills, a customer-centric approach, and a solid understanding of banking products. Join a company committed to creating lasting positive change and supporting your professional growth.

Benefits

Flexible Scheduling

Training and Development Resources

Supportive Work Environment

Potential Bonuses

Comprehensive Benefits

Qualifications

• 2-3 years of relevant experience in financial services.
• Strong interpersonal and problem-solving skills required.

Responsibilities

• Engage with customers to identify financial solutions.
• Ensure compliance with legal and regulatory requirements.

Skills

Customer Service

Sales Experience

Problem-Solving

Interpersonal Skills

Communication Skills

Analytical Skills

Education

Post-Secondary Degree

Tools

Digital Banking Tools

Job description

Join to apply for the Retail Relationship Banker role at BMO U.S.

Part-time 25 hours per week.

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

U.S. Only: This position will act as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. This requires Federal registration with the Nationwide Mortgage Licensing System and Registry. The Bank will provide instructions for registration. A criminal background review and credit history evaluation will be required, along with restrictions on performing as a real estate agent.

1. Proactively engage with existing customers and prospects by providing needs-based assessments to grow loyalty and identify opportunities.
2. Engage customers to complete needs assessments, identify financial solutions, and recommend tailored solutions including banking, investments, lending, and small business solutions.
3. Advise clients on digital and self-serve banking options to enhance convenience.
4. Support customer transactions based on traffic and needs.
5. Build new relationships through community outreach and appointment setting.
6. Ensure compliance with legal and regulatory requirements during credit audits and quality checks.
7. Apply risk management principles to protect assets and maintain portfolio quality.
8. Make credit recommendations for personal and home financing loans.
9. Collaborate effectively within the branch and market team.
10. Understand customer needs and integrate marketing promotions into conversations.
11. Maintain accurate and complete work records.
12. Innovate to personalize customer experiences and improve branch service.
13. Contribute to business results and customer satisfaction.
14. Work across multiple branches as needed, with flexible scheduling.
15. Follow risk and compliance policies to safeguard assets and privacy.
16. Stay informed on market trends, legal requirements, and product knowledge.
17. Report suspicious activity related to money laundering.
18. Adhere to all legal, regulatory, and ethical standards.
19. Handle complex tasks and escalate issues when necessary.
20. Perform additional duties as assigned.

Qualifications:

1. 2-3 years of relevant experience and a related post-secondary degree or equivalent experience.
2. Registration to sell investment products (for Canada).
3. Lending qualifications and designations.
4. Knowledge of personal and small business banking needs and solutions.
5. Experience with retail investments and lending products.
6. Experience in financial services and digital tools.
7. Customer service or sales experience with a personal approach.
8. Strong interpersonal, listening, problem-solving, and communication skills.
9. Organizational and teamwork skills.
10. Analytical and creative problem-solving abilities.

Salary: $45,900.00 - $73,700.00

Pay Type: Salaried, with potential bonuses and benefits. Details at Total Rewards.

About Us: At BMO, our Purpose is to create lasting positive change. We support your growth with training, resources, and a supportive environment. Learn more at our careers page.

BMO is an equal opportunity employer and provides accommodations for applicants with disabilities. Contact [e-mail] for assistance.