Retail Relationship Banker

Bank of Montreal; Fremont (CA); On-site; USD 45,000 - 74,000; Full time

Job summary

An established industry player is seeking a Retail Relationship Banker to deliver exceptional service and financial solutions to customers. This role involves collaborating with branch teams to enhance customer experiences while ensuring compliance with regulations. You will proactively engage with clients, conduct needs assessments, and recommend tailored financial products. The ideal candidate will possess strong interpersonal and problem-solving skills, along with a passion for customer service. Join a company committed to creating positive change in the community and providing growth opportunities for its employees.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• 2-3 years of relevant experience preferred.
• Knowledge of personal and small business banking needs.

Responsibilities

• Engage with customers to assess needs and foster loyalty.
• Conduct needs assessments and recommend financial solutions.

Skills

Customer Service

Sales Experience

Problem-Solving

Interpersonal Skills

Communication Skills

Education

Post-Secondary Degree

Tools

Digital Banking Tools

Social Media

Job description

Retail Relationship Banker page is loaded

Retail Relationship Banker

Apply locations Fremont, CA, USA | Full time | Posted 2 Days Ago | Job requisition id R250012304

Application Deadline: 05/26/2025

Address: 5120 Mowry Ave.

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects by identifying customer needs and providing advice on financial solutions that are in their best interests. Collaborate within the branch and with BMO partners to enhance customer experience and meet business objectives.

Note for U.S. Applicants: This role involves acting as an originator of consumer loans as per Regulation Z, Regulation G, and the S.A.F.E. Act, requiring federal registration with the Nationwide Mortgage Licensing System and Registry. A criminal background check and credit review are mandatory, along with restrictions on real estate agent activities.

1. Proactively engage with existing and prospective customers, assessing needs to foster loyalty and identify opportunities.
2. Conduct needs assessments, recommend tailored financial solutions, and promote digital banking options.
3. Support customer transactions and develop new community relationships to grow BMO’s business.
4. Ensure compliance with legal, regulatory, and internal policies during credit assessments and lending processes.
5. Apply risk management principles to safeguard assets and maintain portfolio quality.
6. Make credit recommendations aligned with sound principles and bank policies.
7. Contribute as a team member within the branch and market, supporting overall business results.
8. Understand customer needs for personal banking and credit cards, integrating marketing strategies into customer interactions.
9. Maintain organized, accurate work records and seek creative ways to personalize customer experiences.
10. Participate in ongoing improvements to the branch customer experience and uphold ethical standards and regulatory compliance.
11. Handle escalations and complex tasks within regulatory and policy limits.

Qualifications:

• Typically 2-3 years of relevant experience, with a post-secondary degree or equivalent experience preferred.
• Canada-specific: Investment product registration and lending qualifications required.
• Knowledge of personal and small business banking needs, retail investments, and lending products.
• Experience in financial services, social media, and digital tools is advantageous.
• Customer service or sales experience with a results-driven approach.
• Strong interpersonal, listening, problem-solving, and communication skills.

Salary: $45,900.00 - $73,700.00 | Pay Type: Salaried

Salaries vary based on location, skills, experience, and qualifications, and may include commissions and bonuses. Additional benefits include health insurance, tuition reimbursement, and retirement plans. More details at Total Rewards.

About Us: At BMO, we are driven by our purpose to "Boldly Grow the Good" in business and life, creating positive change for our customers, communities, and employees. We support your growth with training, coaching, and development opportunities.

Visit us at BMO Careers.

BMO is an equal opportunity employer, committed to diversity and inclusion. We accommodate individuals with disabilities and welcome applications from all backgrounds.