Retail Relationship Banker

Bank of Montreal; Elmhurst (IL); On-site; USD 41,000 - 67,000; Full time

Job summary

A leading bank in Elmhurst seeks a Retail Relationship Banker to provide exceptional customer service, identify financial solutions, and collaborate with branch teams. Candidates should possess strong interpersonal skills and relevant experience in banking or financial services. The role offers opportunities for growth and a supportive work environment.

Qualifications

• Typically 2-3 years of relevant experience.
• Knowledge of personal and small business banking needs.

Responsibilities

• Deliver exceptional service to customers and identify financial solutions.
• Conduct needs assessments and recommend tailored banking solutions.
• Ensure compliance with legal and regulatory policies.

Skills

Customer Service

Sales

Problem Solving

Communication

Interpersonal Skills

Education

Post-secondary Education

Job description

Retail Relationship Banker page is loaded

Retail Relationship Banker

Apply locations Elmhurst, IL, USA | full-time | posted on Posted 2 Days Ago | job requisition id R250012842

Application Deadline: 06/29/2025

Address: 1121 S. York Road

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects. Identify customer needs and provide advice and guidance on financial solutions that are in the best interests of customers. Collaborate within the branch and with BMO partners to deliver a superior customer experience and achieve business objectives.

Note for U.S. Applicants: This position involves acting as an originator of consumer loans as defined by Regulation Z, Regulation G, and the S.A.F.E. Act. Federal registration with the Nationwide Mortgage Licensing System and Registry is required. A criminal background review and credit check will also be conducted.

• Engage proactively with existing customers and prospects, providing needs-based assessments to foster loyalty and uncover opportunities.
• Conduct needs assessments to identify financial solutions and preferred banking channels; recommend tailored solutions including everyday banking, investments, lending, home financing, and small business solutions.
• Advise clients on digital and self-serve banking options to make banking easy, simple, and fast.
• Support customer transaction needs and build relationships within the community through outreach and appointments.
• Ensure compliance with legal, regulatory, and lending policies during credit audits and quality checks.
• Apply risk management principles to protect assets and maintain portfolio quality.
• Make credit recommendations for personal and home financing loans, adhering to sound credit principles and bank policies.
• Collaborate effectively as part of a branch and market team.
• Understand customer needs for banking and credit cards; incorporate marketing promotions into customer conversations.
• Organize work information for accuracy and completeness.
• Innovate to create personalized customer experiences and contribute to branch improvements.
• Support business results and overall branch customer experience.
• Work across multiple branches as needed; schedule may vary weekly.
• Follow risk, compliance, and legal requirements to safeguard customer assets and privacy.
• Stay informed about market trends, legal and regulatory changes, and industry best practices.
• Identify and report suspicious activities related to money laundering.
• Complete complex tasks within established rules and handle escalations when necessary.
• Perform additional duties as assigned.

Qualifications:

• Typically 2-3 years of relevant experience; post-secondary education or equivalent preferred.
• For Canada: Investment product sales registration completed; appropriate lending qualifications and designations.
• Knowledge of personal and small business banking needs, solutions, investments, and lending products.
• Experience in financial services and familiarity with social media, digital tools, and applications.
• Customer service or sales experience with a focus on personal customer experience.
• Strong interpersonal, listening, problem-solving, and adaptability skills.
• Effective verbal and written communication, organization, collaboration, and analytical skills.

Salary: $41,715.00 - $67,000.00 | Pay Type: Salaried

Salary varies based on location, skills, experience, and qualifications; may include commissions, bonuses, and other benefits. For more info on benefits, visit: Total Rewards

About Us:

At BMO, our purpose is to Boldly Grow the Good in business and life, creating positive change for customers, communities, and employees through innovation and transformation.

We value our team members, offering training, coaching, and growth opportunities to help you succeed and make an impact from day one.

Learn more at BMO Careers

BMO is an equal opportunity employer, committed to diversity and inclusion. We consider all applicants regardless of protected characteristics and provide accommodations for disabilities. For accommodations, contact [e-mail].

Note to Recruiters: BMO only accepts resumes directly from candidates. Unsolicited resumes will be considered property of BMO and will not incur a fee unless submitted through a valid agency agreement.

Additional About Us:

BMO is a leading bank focused on growth and transformation, serving over 12 million customers across North America, providing comprehensive banking, wealth management, and investment services. We are dedicated to driving performance and positive impact in all our endeavors.