Retail Relationship Banker

Bank of Montreal; Bloomingdale (IL); On-site; USD 41,000 - 67,000; Full time

Job summary

An established industry player is seeking a Retail Relationship Banker to deliver exceptional service and foster loyalty among customers. This role involves identifying customer needs and providing tailored financial solutions, including banking and lending options. You'll collaborate with branch teams to enhance customer experience while ensuring compliance with regulations. The company values growth and offers training and development opportunities, making this a fantastic chance to advance your career in a supportive environment. Join a team dedicated to creating positive change in business and life.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Flexible Working Hours

Qualifications

• 2-3 years of relevant experience in customer service or sales.
• Post-secondary education preferred or equivalent experience.

Responsibilities

• Engage with customers to provide tailored financial solutions.
• Conduct needs assessments and recommend banking products.
• Ensure compliance and maintain accurate work records.

Skills

Customer Service

Sales Skills

Problem-Solving

Interpersonal Skills

Adaptability

Knowledge of Banking Solutions

Education

Post-Secondary Education

Lending Qualifications

Tools

Tablets

Smartphones

Online Tools

Job description

Retail Relationship Banker page is loaded

Retail Relationship Banker

Apply locations Bloomingdale, IL, USA | time type Full time | posted on Posted 2 Days Ago | job requisition id R250012568

Application Deadline: 06/29/2025

Address: 191 E Lake Street

Job Family Group: Retail Banking Sales & Service

Deliver exceptional service to BMO customers and prospects by identifying customer needs and providing advice on financial solutions that benefit customers. Collaborate within the branch and with BMO partners to enhance customer experience and meet business goals.

Note for U.S. Applicants: This role involves originating consumer loans as per Regulation Z, Regulation G, and the S.A.F.E. Act, requiring Federal registration with the Nationwide Mortgage Licensing System. A background check and credit review are mandatory, along with restrictions on real estate agent activities.

1. Proactively engage with existing customers and prospects, providing needs assessments to foster loyalty and identify opportunities.
2. Conduct needs assessments to recommend tailored financial solutions, including banking, investments, lending, and small business solutions.
3. Advise customers on digital and self-serve banking options to streamline their banking experience.
4. Support customer transactions based on traffic and demand.
5. Expand BMO’s business by reaching out, setting appointments, and building community relationships.
6. Ensure compliance by addressing questions and resolving issues related to credit audits and lending applications.
7. Apply risk management principles to protect assets and maintain portfolio quality.
8. Make credit recommendations for personal and home financing based on sound principles and bank policies.
9. Work collaboratively within the branch and market teams.
10. Understand customer needs and incorporate marketing promotions into discussions.
11. Maintain organized and accurate work records.
12. Innovate to personalize customer experiences and improve branch service quality.
13. Contribute to business results and customer satisfaction.
14. Flexibility to work at multiple branches and varying schedules as needed.
15. Follow risk and compliance policies to safeguard customer assets and privacy.
16. Stay informed about industry trends, regulations, and product knowledge.
17. Report suspicious activities related to money laundering.
18. Adhere to legal and regulatory standards.
19. Handle complex tasks and escalations effectively.
20. Perform additional duties as assigned.

Qualifications:

• Typically 2-3 years of relevant experience; post-secondary education preferred or equivalent experience.
• For Canada: Completion of registration to sell investment products.
• Appropriate lending qualifications and designations.
• Knowledge of personal and small business banking needs and solutions.
• Experience with retail investments and lending products is advantageous.
• Proficiency with social media, tablets, smartphones, and online tools.
• Experience in customer service or sales with a focus on personal experience.
• Strong interpersonal, listening, problem-solving, and adaptability skills.

Salary: $41,715.00 - $67,000.00

Pay Type: Salaried, with potential bonuses and incentives. Compensation varies based on location, skills, experience, and qualifications. Benefits include health insurance, tuition reimbursement, and retirement plans. More info at Total Rewards.

About Us:

At BMO, our purpose is to "Boldly Grow the Good in business and life," creating positive change for customers, communities, and employees. We support your growth with training, coaching, and development opportunities. Learn more at our careers page.

BMO is an equal opportunity employer committed to diversity and inclusion. We consider applicants regardless of race, religion, gender, age, disability, or veteran status. We accommodate disabilities upon request. Contact [e-mail] for accommodations.