Retail Program Manager - Customer Prospecting

Aksarben Heating, Air Conditioning, Plumbing; Charlotte, Northern (NC, KY); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Insurance after 31 days

Company vehicle

Low-cost medical

Dental & vision

HSA/FSAs

401(k) match

PTO & holidays

Life insurance

Career growth

Job summary

Brothers Heating, Cooling, Plumbing in Rock Hill, SC, is seeking a results-driven Retail Program Manager to oversee our retail lead generation program across Charlotte and surrounding areas.

You will recruit, train, and manage a field sales team, drive HVAC service leads, coordinate store events, and report on performance metrics while working evenings and weekends as needed.

Qualifications

• High school diploma or GED required.
• Minimum of two years of demonstrated sales experience.
• Prior experience managing retail teams or field sales teams preferred.
• Strong leadership, communication, and organizational skills.
• Ability to work evenings and weekends as needed.
• Strong customer engagement and sales coaching skills.

Responsibilities

• Lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.
• Recruit, train, and manage team members in the retail HVAC lead generation program.
• Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals.
• Hold regular team meetings to train, motivate, and support retail associates.
• Provide coaching, performance feedback, and leadership support to retail team members.
• Develop and implement sales strategies to increase HVAC lead generation and retail performance.
• Spend approximately 60-65% of time in the field supporting retail associates and store partnerships.
• Build relationships with retail store managers and home services teams.
• Track and report key performance metrics including leads generated, staffing levels, and retail program performance.
• Organize store events, promotions, and contests to increase customer engagement and lead activity.
• Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions.

Skills

Sales experience

Retail teams management

Leadership

Communication

Organizational skills

Evenings/weekends availability

Customer engagement

Sales coaching

Education

High school diploma or GED

Job description

Company Name

Brothers Heating, Cooling, Plumbing

Overview

Salary: $75,000 per year base plus bonus potential

Schedule: Full-time. Weekend availability required. Travel required.

Location: Office is located in Rock Hill, SC. Territory is Charlotte and surrounding areas.

Brothers Heating and Air, in partnership with American Residential Services (ARS) is the nation’s largest provider of residential HVAC, heating, air conditioning, plumbing, and electrical services, employing more than 7,000 professionals nationwide. With over 45 years of experience, ARS delivers trusted home comfort solutions to homeowners across the country.

We are seeking a results-driven Retail Program Manager to oversee our retail lead generation program inside national home improvement stores. This role leads a team responsible for generating residential HVAC service and system replacement leads through customer engagement in retail environments.

What We Offer

• Insurance available after 31 days of employment

• Take-home company vehicle / fuel / vehicle maintenance
• Low-cost medical insurance options starting at $5/week
• Dental and vision insurance options
• Health Savings Account (HSA) or Flexible Spending Account (FSA)
• 401(k) with company match
• Paid time off and holiday pay
• Company-paid life insurance
• Career growth opportunities within a national service organization

Responsibilities

As a Retail Program Manager, you will lead the retail sales team responsible for promoting HVAC services, heating and air conditioning consultations, and indoor air quality solutions.

• Recruit, train, and manage team members in the retail HVAC lead generation program
• Manage daily and weekly associate performance, schedules, and activities to achieve lead generation goals
• Hold regular team meetings to train, motivate, and support retail associates
• Provide coaching, performance feedback, and leadership support to retail team members
• Develop and implement sales strategies to increase HVAC lead generation and retail performance
• Spend approximately 60-65% of time in the field supporting retail associates and store partnerships
• Build relationships with retail store managers and home services teams
• Track and report key performance metrics including leads generated, staffing levels, and retail program performance
• Organize store events, promotions, and contests to increase customer engagement and lead activity
• Provide technical updates and training regarding HVAC products, indoor air quality solutions, and seasonal promotions

Qualifications

What You’ll Bring

• High school diploma or GED required
• Minimum of two years of demonstrated sales experience
• Prior experience managing retail teams or field sales teams preferred
• Strong leadership, communication, and organizational skills
• Ability to work evenings and weekends as needed
• Strong customer engagement and sales coaching skills
• Ability to interpret training materials and support team development

This role requires a highly motivated leader who can build strong retail partnerships while driving HVAC lead generation performance in store environments.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer. *Sign-On Bonuses only available for roles that have them advertised; amounts are depending on experience and will be paid out according to an offer letter addendum. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.