Retail Print Solutions Lead

Staples, Inc.; Rancho Santa Margarita (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly pay

PTO

401(k) match

Medical insurance

Dental insurance

Vision insurance

Associate discounts

Retail discounts

Job summary

Staples is seeking a Print Supervisor in California to lead a team in delivering print and marketing solutions that help customers achieve their goals. You will foster a collaborative, customer-focused store culture and play a key role in driving store results.

Responsibilities include coaching associates in exceptional service, utilizing Salesforce for customer outreach, and maintaining high standards of quality and engagement.

Qualifications

• Experience directing a team and supervising others while managing multiple priorities.
• Strong communication and interpersonal skills with customers and staff.
• Basic computer skills to open, save and send electronic files, email, and use word processing software.
• Ability to adapt to a fast-paced, sometimes stressful retail environment.

Responsibilities

• Connect with customers and build relationships to provide creative print and marketing solutions.
• Drive customer satisfaction by focusing on engagement, quality, and community.
• Coach associates in exceptional service, consultative selling, and total solutions.
• Lead and develop a team committed to operational excellence in driving profitable sales and margin.
• Consult with customers, ask open-ended questions, and deliver total print solutions to drive sales.
• Leverage Salesforce.com to manage customers through in-store engagement and proactive outreach.

Skills

Team leadership

Customer engagement

Communication

Flexibility

Conflict resolution

Tools

Salesforce

Job description

Staples is seeking a Print Supervisor in California to lead a team in delivering print and marketing solutions that help customers achieve their goals. You will foster a collaborative, customer-focused store culture and play a key role in driving store results.

Responsibilities include coaching associates in exceptional service, utilizing Salesforce for customer outreach, and maintaining high standards of quality and engagement.