Retail Print Solutions Lead

Staples; Coeur d'Alene (ID); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental and vision insurance

Associate discounts on in-store and on

Discounts at hundreds of retailers, $

Job summary

Staples in the United States is seeking a Print Supervisors to lead a team in selling and delivering total print solutions, helping customers achieve their print and marketing goals. You’ll be part of a fun, team-oriented retail culture with immediate hiring.

Responsibilities include coaching staff, driving sales and margin, and using Salesforce to manage customer relationships. Flexibility in scheduling and strong collaboration are required.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Experience directing a team and/or supervising others while managing many priorities.
• Basic computer skills to open, save and send electronic files, email, and use Microsoft Word (or similar programs)
• Attention to detail and keen eye for noticing quality issues
• Experience overcoming objection and engaging with customers to understand their needs
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment
• Manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to lift/move materials in the 10-50 pound range, climb ladders, stand and walk continuously
• Staples does not sponsor applicants for work visas for this position.

Responsibilities

• Connect with customers and build relationships to provide creative solutions and value-added print and marketing solutions
• Drive customer satisfaction by focusing on customer engagement, quality, and the community
• Coach associates in exceptional service, consultative selling, and total solutions
• Lead and develop a team committed to operational excellence in driving profitable sales & margin
• Consult with customers, ask open ended questions to offer them appropriate options and deliver a total print solution to drive sales and dollars per transaction
• Leverage Salesforce.com to actively manage customers through in-store engagement and proactive outreach to grow relationships
• Be flexible to perform other duties as assigned

Skills

Team leadership

Customer engagement

Sales & service

Attention to detail

Conflict management

Communication

Collaboration

Problem solving

Tools

Salesforce.com

Microsoft Word

Job description

Staples in the United States is seeking a Print Supervisors to lead a team in selling and delivering total print solutions, helping customers achieve their print and marketing goals. You’ll be part of a fun, team-oriented retail culture with immediate hiring.

Responsibilities include coaching staff, driving sales and margin, and using Salesforce to manage customer relationships. Flexibility in scheduling and strong collaboration are required.