Retail Print & Signage Specialist: Customer Service

FedEx Office; Augusta (GA); On-site; USD 17,000 - 25,000; Full time

Job summary

FedEx Office in Augusta, GA is seeking a Store Consultant who delivers a positive customer experience by leveraging consultative skills to anticipate needs and offer smart alternatives. You will take orders, provide pricing, and guide customers to FedEx Office products and services while handling a variety of in-store tasks.

The role requires standing for long periods, ability to lift 55 pounds, and a willingness to perform multiple duties from production to shipping.

Qualifications

• High school diploma or equivalent
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions
• Assists in the training of store team members
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
• Maintains a safe, clean and orderly retail Store

Skills

Verbal communication

Written communication

Customer service

Education

High school diploma or equivalent

Job description

FedEx Office in Augusta, GA is seeking a Store Consultant who delivers a positive customer experience by leveraging consultative skills to anticipate needs and offer smart alternatives. You will take orders, provide pricing, and guide customers to FedEx Office products and services while handling a variety of in-store tasks.

The role requires standing for long periods, ability to lift 55 pounds, and a willingness to perform multiple duties from production to shipping.