In-Store Printing & Customer Solutions Consultant

FedEx Group; Conover (NC); On-site; USD 22,000 - 26,000; Full time

Job summary

FedEx Office is seeking a Store Consultant to deliver a positive customer experience by leveraging consultative selling across printing, signs & graphics, and shipping services. You will take orders, provide pricing, and recommend FedEx Office products while maintaining store operations and equipment.

The role requires standing for long periods, ability to lift up to 55 pounds, and strong communication skills. Inclusive, equal opportunity employer with accommodations available.

Qualifications

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need.
• Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs.
• Ensures all customer problems are resolved quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels.
• Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents.
• Maintains a safe, clean and orderly retail Store.

Skills

Verbal and written communication

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Store Consultant to deliver a positive customer experience by leveraging consultative selling across printing, signs & graphics, and shipping services. You will take orders, provide pricing, and recommend FedEx Office products while maintaining store operations and equipment.

The role requires standing for long periods, ability to lift up to 55 pounds, and strong communication skills. Inclusive, equal opportunity employer with accommodations available.