Retail: Pool Care Expert/Sales Associate

Watercrafters; Gaithersburg (MD); On-site; USD 17,000 - 25,000; Full time

Job summary

Watercrafters in Gaithersburg, MD offers full-time, part-time, and seasonal positions through October. Weekend hours are required, and training is provided for the technical aspects. The role focuses on helping customers and maintaining a welcoming showroom environment.

The ideal candidate is motivated, enjoys assisting people, and can learn quickly while solving customer problems. Physical work, including lifting up to 50 lbs, is part of daily duties in a fast-paced store.

Qualifications

• Customer service experience preferred; ability to identify and fulfill customer needs.
• Able to lift and carry products up to 50 lbs; capable of shelving and stocking.
• Reliable in a fast-paced environment; weekend availability required.

Responsibilities

• Provide personalized assistance to customers from product selection to carrying items to cars.
• Perform computerized water analysis and advise customers on pool care options.
• Process customer transactions on the point-of-sale system.
• Maintain attractive product displays and keep showroom organized; assist with in-store events.

Skills

Customer service

Retail experience

Problem solving

Communication

Job description

Full-time and part-time positions are available. Seasonal positions through October are available (perfect for students and retirees). Weekend hours (Saturday & Sunday) are required especially during the busy spring and fall.

We will train on the technical aspects of the position but the ideal applicant will be a self-motivated learner that genuinely enjoys people and enjoys solving their problems. This person will work with the retail team to maintain exceptional customer support by identifying and fulfilling customer needs. Routine duties include:

• Provide personalized customer assistance by assisting customers with all facets of their purchases from helping them find their products to carrying those products out to the car.
• Perform computerized water analysis and advise customers on options for caring for their swimming pools.
• Process customer transactions on our point-of-sale system.
• Promote the overall image of Watercrafters by keeping showrooms and displays clean and organized, keeping shelves stocked, preparing and maintaining attractive product displays.

Other activities may include creating product signage, assisting with the execution of in-store events such as cook-outs and consumer training seminars, looking up parts and other information for customers, communicating with our service department to facilitate customers' service requests, and participating in industry training.

Applicant should be in good physical condition as some of our products weigh as much as 50lbs and keeping the store stocked and carrying products out to our customers' cars are routine duties. Applicant should be very reliable and able to work in a fast paced environment as well as find ways to stay productive during slower times.