Retail Photo Ops Lead — Guest Experience & Growth

Magic Memories; Chicago (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid training

Growth & advancement

Fun culture

Job summary

Magic Memories in Chicago, IL is hiring a Retail Photo Operations Assistant Manager for a fast-paced, guest-focused environment at our Wrigley Santa attraction. This seasonal/temporary role leads a retail team, greets guests, drives sales, and oversees daily operations.

Starting rate is $19.00 per hour with paid training, growth opportunities, and a fun culture. Flexible scheduling and a chance to meet travelers from around the world while creating memorable experiences.

Qualifications

• High school diploma or GED; 1 year of people management experience or training.
• 2 years guest service experience preferred in hospitality, food & beverage, or retail.
• Demonstrated leadership; coaching and ongoing performance management.
• Ability to meet sales targets and KPIs in a busy retail environment.
• Excellent written and verbal communication skills.
• Professional communication and appearance.
• Ability to support operations 7 days a week, including weekends, evenings, and holidays.
• Experience in digital photography is a plus, but not required.
• Background check

Responsibilities

• Greet guests and provide world-class service.
• Assist in leading a retail team to achieve sales goals.
• Assist with running all operational aspects of a high-volume souvenir photography retail operation.
• Act as lead manager in the absence of the Retail Photography Manager.
• Provide floor supervision and administrative duties, ensuring focus on guest service and sales goals.
• Develop, train, and motivate staff to achieve guest service and financial results.
• Respond to guest requests, expectations, and needs to ensure excellent customer service.
• Meet and interact with people from all over the world.
• Take photos and provide guests with memorable experiences and souvenirs.
• Learn how to capture and create memories that make people SMILE!

Skills

Leadership

Customer service

Communication

Coaching

Team management

Sales targets

Education

High School Diploma or GED

Job description

Magic Memories in Chicago, IL is hiring a Retail Photo Operations Assistant Manager for a fast-paced, guest-focused environment at our Wrigley Santa attraction. This seasonal/temporary role leads a retail team, greets guests, drives sales, and oversees daily operations.

Starting rate is $19.00 per hour with paid training, growth opportunities, and a fun culture. Flexible scheduling and a chance to meet travelers from around the world while creating memorable experiences.