Retail Pharmacy Technician II - Call Center - Day Shift

Grady-Health-System; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Grady Health System is seeking a Pharmacy Technician II to assist licensed pharmacists in preparing prescriptions for pediatric, adult, and geriatric patients in a hospital setting. The technician will enter prescription data, process cashiering tasks, and support inventory and quality control duties across the dispensing workflow.

Responsibilities include restocking automated systems, documenting QC information, coordinating with pharmacists to ensure productivity, and delivering outstanding

Qualifications

• High School Diploma or GED with pharmacy tech experience or completed program
• Registered Technician with the State of Georgia (required)
• PTCB certification preferred

Responsibilities

• Assist licensed pharmacist in preparation of prescriptions for pediatric, adult, and geriatric patients
• Enter prescription information into computer system for pharmacist verification
• Perform cashiering and inventory/restocking of automated dispensing systems
• Provide patients with outstanding customer service
• Assist in orientation of newly hired technicians and support productivity and efficiency

Skills

Pharmacy technician experience

Typing 30 wpm

Basic computer data entry

Customer service

Education

ASHP accredited pharmacy technician-training program

Grady Health System externship recommended

High school diploma or GED

Tools

Pharmacy software

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.Job SummaryPharmacy Technician II must be competent in assisting a licensed pharmacist in the preparation of prescriptions for Pediatric, Adult, and Geriatric patients. Enters prescription information into the computer system (in a conditional status for pharmacist verification) and performs cashiering functions when needed.Performs restocking of automated dispensing systems and documents all information required for Quality Control purposes, as assigned. Returns to stock and documents all medications not dispensed. Orders, maintains & organizes appropriate inventory to support dispensing activities. Assist in orientation of newly hired technicians, as assigned. Assist pharmacists, as needed, to assure productivity and operational efficiencies. Provide patients with outstanding customer service and assistance.QUALIFICATIONSHigh School Diploma or GED Certification with one of the following and two years successful hospital or retail pharmacy technician experience:Completed an ASHP accredited pharmacy technician-training programCompleted a pharmacy technician training program externship at Grady Health System with recommendation from Grady Health System preceptorCompleted a pharmacy technician cross training program at Grady Health System with recommendation from Grady Health System preceptorHave one (1) year of experience at Grady Health System in a pharmacyHave one (1) year of experience in a pharmacy outside of Grady Health SystemMust be a Registered Technician with the State of Georgia byPharmacy Technician PTCB Certification preferredOrganization and accurate record keeping skillsBasic computer data entry skills required and typing approximately 30 wpmCore CompetenciesThese competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.1. Patient-Centered Care – Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.2. Integrity & Accountability – Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.3. Collaboration & Teamwork – Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.4. Communication – Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.5. Respect & Inclusion – Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.6. Quality & Safety – Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.7. Adaptability & Resilience – Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.8. Continuous Improvement – Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.9. Leadership & Professionalism – Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.10. Employee Experience Focus – Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.Grady Total RewardsAt Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:Health & Wellness: Medical, dental, vision, and prescription drug coverage.Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.Work-Life Balance: Paid time off, holidays, and family leave benefits.Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.Grady’s Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.Why Join Grady?Grady Health System is more than a hospital — we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.At Grady, we don’t just work, we make an impact.Equal Opportunity Employer Statement:Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.