Pharmacy Technician II - Call Center Float - Day Shift

Grady Memorial Hospital Corporation; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Grady Health System is seeking a Pharmacy Technician to support the medication distribution process and assist patients at the point of sale. You will work under the supervision of a licensed pharmacist, ensuring accurate transcription of orders, inventory management, and adherence to safety protocols.

The role requires a High School Diploma or GED, pharmacy technician training (preferred), and GA state licensure.

Qualifications

• High School Diploma or GED required.
• Completion of an accredited Pharmacy Technician training program preferred.
• 1 year experience as a Pharmacy Technician; 2+ years preferred.
• Must be registered Pharmacy Technician or Pharmacist Intern licensed with GA Board of Pharmacy.
• PTCB certification preferred.

Responsibilities

• Under supervision of a registered pharmacist, prepares, packages, and distributes medications and pharmaceutical supplies.
• Assist patients at point-of-sale; collect money and provide receipts, prepare daily cash deposits.
• Maintain refrigerator logs; keep pharmacy clean and organized.
• Review physicians' orders and transcribe information into patient profiles when appropriate.
• Inventory control and ordering based on PAR levels; ensure medications are in date via monthly inspections.
• Return medications to stock as appropriate; greet customers professionally.
• Utilize AIDET; answer phones promptly and greet callers.
• Assemble patients' medications for pharmacist review; assist in workflow improvements.
• Float to other pharmacies as directed by leadership.

Skills

Pharmacy tech

Customer service

Attention to detail

Education

High School Diploma or GED

Pharmacy Technician training program (Preferred)

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Job Responsibilities

Under the direct supervision of a registered pharmacist, prepares, packages, and distributes medications and pharmaceutical supplies. Assist patients at point-of-sale Collect money, provide patients with a receipt, and prepare daily cash deposits consistently. Assist in maintaining refrigerator logs. Maintain the cleanliness of the prescription pharmacy in an organized manner. Report and/or forward operational issues to leadership and use reporting utilities appropriately to expedite resolutions. When appropriate, review physicians' orders and transcribe required information into patients' computerized drug profiles. Inventory control and order medications, based on PAR levels. Ensure medications are in date by performing monthly inspections of assigned areas. Return to Stock medication to patients' profile when appropriate. Greet customers in a courteous and professional manner. Utilize AIDET at all times. Answer telephone with appropriate greeting and efficiency. Assemble patients' medications for the pharmacist to check. Assist leadership in the implementation of workflows, process improvement initiatives and organizational directives. Float to other pharmacies, as needed, as determined by leadership. Other duties as assigned

Qualifications

• High School Diploma or GED
• Completion of an accredited Pharmacy Technician training program (Preferred)
• 1 year experience as a Pharmacy Technician
• 2 or more years of experience as a Pharmacy Technician (Preferred)
• Must be a registered Pharmacy Technician or a Pharmacist Intern licensed with the State of Georgia Board of Pharmacy.
• PTCB certification preferred.

Core Competencies

1. 1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. 2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. 3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. 4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. 5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. 6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. 7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. 8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. 9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. 10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.
• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.
• Work-Life Balance: Paid time off, holidays, and family leave benefits.
• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.
• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration. Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued. At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.

Join our Talent Community

If you're passionate about healthcare, ready to make a real impact, and want to thrive in a dynamic, innovative environment, Grady is where your career takes off! Join our Talent Community At Grady Health System, we are more than just a healthcare provider - we are a lifeline for our community. With a rich history of compassionate care, we've been serving Atlanta and beyond for over 125 years. As one of the nation’s leading public health systems, we are committed to delivering exceptional, patient-centered care to all, regardless of ability to pay. Our dedicated team of healthcare professionals brings a passion for making a difference, and together, we provide top-notch services in every specialty, from trauma care to maternal health, to community-based programs that improve lives. We embrace innovation, diversity, and collaboration to meet the unique needs of our patients and create a healthier future for everyone. Join us in our mission to make a lasting impact - because at Grady, your care, your career, and your community matter.