Retail Pharmacy Technician II - Call Center - Day Shift

Grady Health System; Atlanta (GA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health & Wellness

Financial Security

Work-Life Balance

Career Growth

Employee Support

Job summary

Grady Health System is seeking a Pharmacy Technician II to support licensed pharmacists in preparing prescriptions for pediatric, adult, and geriatric patients. The role includes data entry, cashiering, restocking automated systems, and maintaining inventory to ensure efficient dispensing.

Responsibilities extend to assisting with orientation of new technicians, promoting productivity, and delivering excellent patient service.

Qualifications

• High School Diploma or GED with two years hospital or retail pharmacy technician experience.
• Completion of an ASHP accredited pharmacy technician-training program.
• Grady Health System externship or cross-training program with Grady preceptor recommendation.
• Georgia State registration as a Pharmacy Technician; PTCB certification preferred.

Responsibilities

• Assist licensed pharmacists in preparation of prescriptions for Pediatric, Adult, and Geriatric patients.
• Enter prescription information into the computer system in a conditional status for pharmacist verification.
• Perform cashiering functions when needed.
• Restock automated dispensing systems and document information required for quality control.
• Assist in orientation of newly hired technicians and support productivity and efficiency.
• Provide patients with outstanding customer service and assistance.

Skills

Attention to detail

Customer service

Teamwork

Communication

Education

High School Diploma or GED

ASHP Accredited program

Grady externship or cross-training program

Job description

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Pharmacy Technician II must be competent in assisting a licensed pharmacist in the preparation of prescriptions for Pediatric, Adult, and Geriatric patients. Enters prescription information into the computer system (in a conditional status for pharmacist verification) and performs cashiering functions when needed.

Performs restocking of automated dispensing systems and documents all information required for Quality Control purposes, as assigned. Returns to stock and documents all medications not dispensed. Orders, maintains & organizes appropriate inventory to support dispensing activities. Assist in orientation of newly hired technicians, as assigned. Assist pharmacists, as needed, to assure productivity and operational efficiencies. Provide patients with outstanding customer service and assistance.

Qualifications

• High School Diploma or GED Certification with one of the following and two years successful hospital or retail pharmacy technician experience:
  
  
  
  • Completed an ASHP accredited pharmacy technician-training program
  
  
  • Completed a pharmacy technician training program externship at Grady Health System with recommendation from Grady Health System preceptor
  
  
  • Completed a pharmacy technician cross training program at Grady Health System with recommendation from Grady Health System preceptor
    
    
    
    • Have one (1) year of experience at Grady Health System in a pharmacy
    
    
    • Have one (1) year of experience in a pharmacy outside of Grady Health System
    
    
    
    
  
  
  
  


• Must be a Registered Technician with the State of Georgia by


• Pharmacy Technician PTCB Certification preferred


• Organization and accurate record keeping skills


• Basic computer data entry skills required and typing approximately 30 wpm

Core Competencies

• Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well‑being and satisfaction of patients and their families.


• Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.


• Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.


• Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.


• Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.


• Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.


• Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.


• Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.


• Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.


• Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards

Benefits

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.


• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.


• Work-Life Balance: Paid time off, holidays, and family leave benefits.


• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.


• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?

Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don’t just work, we make an impact.

Equal Opportunity Employer Statement

Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.