Retail Personal Banker II: Relationship & Sales Pro

Fifth Third Bank; Fremont Township (MI); On-site; USD 42,000 - 62,000; Full time

Job summary

Fifth Third Bank in Fremont, Michigan is launching a Retail Personal Banker II track following a 4–8 week onboarding program with rotations in Operations and Sales & Service.

The role emphasizes sales development, deposits, loans, fee-based services, and customer retention, with risk-aware handling and internal referrals when appropriate. The program includes a certification upon completion.

Qualifications

• College degree or relevant work experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-sell to existing customers.
• Ability to analyze credit and financial information.
• Understanding Retail policies and procedures; apply good judgment.
• S.A.F.E. Act registration required at time of employment.

Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a customer profile and identify financial needs.
• Maintain in-depth knowledge of Retail products/services and recommend solutions.
• Utilize approved Marketing tools to reach out to customers and set appointments for reviews.
• Primarily focus on cross-selling to existing customers and engage in outside sales activities.
• Refer customers to Business Partners (Mortgage, Small Business, Commercial) for holistic solutions.
• Meet/exceed customer experience and production goals and contribute to revenue growth.
• Provide guidance to CSRs on sales and referral processes.
• Promote confidentiality and ethical behavior in all dealings.

Skills

Sales experience

Customer service

Communication

Math skills

Professional appearance

Retail policies

S.A.F.E. Act

Education

College degree

Experience in financial industry

Job description

Fifth Third Bank in Fremont, Michigan is launching a Retail Personal Banker II track following a 4–8 week onboarding program with rotations in Operations and Sales & Service.

The role emphasizes sales development, deposits, loans, fee-based services, and customer retention, with risk-aware handling and internal referrals when appropriate. The program includes a certification upon completion.