Retail Parts ProStore 9960

Advance Auto Parts; Attleboro (MA); On-site; USD 25,003 - 27,496; Full time

Job summary

A leading auto parts retailer is seeking a Retail Parts Pro in Attleboro, MA. The successful candidate will leverage expert knowledge of automotive systems to provide exceptional customer service, support DIY projects, and meet sales goals. Candidates should have experience in automotive parts along with strong communication skills. Full-time position with competitive hourly wages and benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Experience in fulfillment of customer transactions.

Responsibilities

• Provide excellent customer service for DIY customers.
• Manage DIY services including battery installation.
• Achieve personal/store sales goals.

Skills

Automotive systems knowledge

Sales skills

Customer service skills

Communication skills

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Job description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. Responsibilities include advanced identification, troubleshooting and project assistance for DIY customers, sourcing from numerous places including special order, FDO, second source, etc., and in-depth knowledge of store inventory and maintenance processes. Position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education

Education level not specified

Certificates, Licenses, Registrations

Must have a valid driver’s license

ASE Certification Preferred, But Not Required

ASE P2 certified or ASE‑ready equivalent

Physical Demands

Not specified

Compensation Range

18.15 USD PER HOUR – 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.