Retail Parts ProStore 1044

Advance Auto Parts; Newton Falls (OH); On-site; USD 18,459 - 20,305; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro in Newton Falls, Ohio. This full-time position entails providing expert customer service and support for DIY automotive projects, managing inventory, and achieving sales goals. Candidates should have a strong automotive background and proven sales ability. Compensation ranges from $13.40 to $14.74 per hour, with benefits available.

Qualifications

• 3-5 years of prior automotive parts experience.
• Must have a valid driver's license.
• Friendly communication with customers and staff.
• Ability to locate and stock parts efficiently.

Responsibilities

• Provide exceptional service and support for DIY customer visits.
• Achieve store sales goals and maintain high standards.
• Perform DIY service tasks like battery installations.
• Ensure cleanliness and organization of the store.

Skills

Automotive parts knowledge

Sales skills

Customer service

Diagnostic skills

Organizational skills

Communication skills

Microsoft Office proficiency

Safety knowledge

Education

High school diploma or equivalent

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role has the ability for advanced identification, troubleshooting and project assistance for DIY customers. The role can source parts from numerous places, including special order, FDO, second source, etc. The role possesses in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot‑outs, cycle counts, and back stock.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and Parts lookup systems.
• Expert with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English; Spanish a plus. Communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

High school diploma or equivalent preferred.

Certificates, Licenses, Registrations

Must have a valid driver's license.

ASE Certification Preferred, But Not Required

Ase certification is preferred but not required.

Compensation Range

13.40 USD per hour – 14.74 USD per hour.

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

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https://jobs.advanceautoparts.com/us/en/disclosures

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.