Retail Parts ProStore 7477

Advance Auto Parts; Collingswood (NJ); On-site; USD 25,003 - 27,496; Full time

Job summary

A major auto parts retailer located in Collingswood is seeking a Retail Parts Pro to provide exceptional customer service and achieve sales goals. The ideal candidate has 3–5 years of automotive parts experience, strong knowledge of automotive systems, and must be organized and effective in communication. Compensation ranges from $18.15 to $19.96 per hour, with benefits included.

Qualifications

• 3–5 years of prior automotive parts experience.
• Strong knowledge of automotive systems and parts sourcing.
• Ability to communicate effectively in English, Spanish a plus.

Responsibilities

• Provide exceptional customer service for DIY customers.
• Achieve sales goals and manage store services.
• Assist with store inventory processes.

Skills

Automotive systems knowledge

Diagnostic ability

Microsoft Office skills

Customer communication

Organizational skills

Safety knowledge

Education

Certificates and valid driver’s license

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can identify, troubleshoot, and provide project assistance for DIY customers. It sources parts from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert in testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience.

Education

Certificates, Licenses, Registrations.

Must have a valid driver’s license.

ASE Certification Preferred, But Not Required

Advanced automotive service experience is preferred but not required.

Compensation Range

18.15 USD PER HOUR – 19.96 USD PER HOUR

Benefits Information

https://jobs.advanceautoparts.com/us/en/benefits

California Residents Click Below For Privacy Notice

https://jobs.advanceautoparts.com/us/en/disclosures

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.