Retail Parts ProStore 9255

Advance Auto Parts Inc.; Florida; Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

A leading automotive parts retailer is seeking a Retail Parts Pro to support the DIY business. This full-time position requires advanced knowledge of automotive systems and sales skills to assist customers effectively. Responsibilities include managing DIY services and ensuring high standards of customer service. Candidates should have 3-5 years of automotive experience and a valid driver's license.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability with experience in customer transactions.
• Ability to speak and write English; Spanish is a plus.

Responsabilités

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Manage DIY services including battery installation and testing.
• Ensure high standards of customer service and store appearance.

Connaissances

Automotive system knowledge

Customer service skills

Diagnostic equipment testing

Parts lookup skills

Sales ability

Formation

Valid driver's license

ASE Certification

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and parts knowledge. The Retail Parts Pro has the ability for advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from numerous places including special order, FDO, and second source, and has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal and store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

• Must have a valid driver's license
• ASE Certification Preferred, but not required

Job Details

• Seniority Level: Mid‑Senior level
• Employment Type: Full‑time
• Job Function: Sales and Business Development
• Industry: Motor Vehicle Manufacturing and Retail

Equal Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.