Retail Parts ProStore 9206

Advance Auto Parts Inc.; Englewood (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive retailer is seeking a Retail Parts Pro to deliver exceptional customer service and assist customers with automotive needs. This full-time role requires strong automotive knowledge, effective communication, and proven sales ability. Candidates should possess a valid driver's license and ideally have ASE certification. Join a team dedicated to providing a great DIY experience, with a focus on achieving sales goals and maintaining store standards.

Qualifications

• 3–5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• ASE certification preferred, but not required.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Automotive systems knowledge

Customer service skills

Sales ability

Organizational skills

Communication skills

Education

Valid driver's license

Tools

Microsoft Office (Word, Excel)

Diagnostic equipment

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. The sales pro must be able to identify, troubleshoot, and provide project assistance for DIY customers and source parts from various suppliers, including special order, FDO, and second source. In-depth knowledge of store inventory and maintenance processes is also required. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Maintain high standards of customer service and store appearance.
• Key‑holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expertise with testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.).
• Speak and write in English (Spanish a plus); communicate effectively with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately (addition, subtraction, multiplication, division in all units of measure).
• Use Microsoft Office effectively (Word, Excel).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3–5 years of prior automotive parts experience.

Proven sales ability with past experience in fulfillment of customer transactions.

Education

Must have a valid driver’s license.

ASE Certification

ASE Certification Preferred, but not required.

Equal Employment Opportunity

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.