Retail Parts ProStore 5236

Advance Auto Parts; Lafayette (IN); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Opportunities for training and certification

Résumé du poste

A leading automotive parts retailer is seeking a Retail Parts Professional in Lafayette, Indiana. This full-time position requires expertise in automotive systems, strong customer communication skills, and the ability to meet sales goals. Candidates should have 3–5 years of automotive parts experience, excellent organizational skills, and preferably an ASE certification. The role involves supporting DIY customers and managing store inventory and services.

Qualifications

• 3–5 years of prior automotive parts experience.
• Ability to speak and write English (Spanish a plus).
• Experience in customer service and transactional fulfillment.

Responsabilités

• Provide customer support for DIY customers.
• Achieve sales goals and manage DIY services.
• Assist in inventory processes and maintain store cleanliness.

Connaissances

Automotive systems knowledge

Customer communication

Sales skills

Parts sourcing

Organizational skills

Diagnostic equipment usage

Formation

Valid driver's license

ASE certification (preferred)

Outils

Microsoft Word

Microsoft Excel

Description du poste

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. It can provide advanced identification, troubleshooting, and project assistance for DIY customers, source parts from numerous places including special order, FDO, and second source, and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronic, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience that Sets a Retail Parts Pro up for Success

• 3–5 years of prior automotive parts experience
• Proven sales ability with past experience in fulfillment of customer transactions

Education / Certifications

Certificates, licenses, registrations: Must have a valid driver’s license.

ASE certification preferred but not required.

Physical Demands

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Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.