Retail Parts ProStore 5882

Advance Auto Parts; Morgantown (WV); On-site; USD 30,000 - 45,000; Full time

Job summary

An automotive retailer in Morgantown, WV is seeking a Retail Parts Pro to deliver exceptional customer service and meet sales goals. The ideal candidate will have 3-5 years of automotive parts experience and a solid understanding of automotive systems. Responsibilities include providing DIY services, managing inventory, and maintaining store standards. This full-time position offers an opportunity to leverage your knowledge in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with past experience in customer transactions.
• Effective communication in English; Spanish is a plus.

Responsibilities

• Provide excellent customer service for DIY customer visits and calls.
• Achieve personal and store sales goals.
• Manage DIY services and ensure store cleanliness.

Skills

Automotive systems knowledge

Customer service skills

Sales ability

Parts lookup skills

Diagnostic skills

Organizational skills

Education

Valid driver’s license

ASE Certification (Preferred)

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from multiple locations, including special order, FDO, second source, etc. It also requires in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience That Sets a Retail Parts Pro Up for Success

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education, Certificates, Licenses, and Certifications

• Must have a valid driver’s license
• ASE Certification Preferred, But Not Required

Legal Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.