Retail Parts ProStore 6750

Advance Auto Parts; Dalton (GA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer is seeking a Retail Parts Pro in Dalton, Georgia. The ideal candidate will have a robust automotive systems knowledge, previous sales experience, and excellent customer communication skills. This full-time role involves managing customer inquiries, achieving sales goals, and providing DIY services. ASE certification is preferred, and a valid driver's license is required.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability and customer service skills.
• Ability to communicate effectively in English; Spanish a plus.

Responsibilities

• Provide exceptional selling experience for customers.
• Achieve personal and store sales goals.
• Manage DIY services including installation and testing.

Skills

Automotive systems knowledge

Sales experience

Customer communication

Parts sourcing

Diagnostic equipment proficiency

Education

ASE Certification (preferred)

Valid driver's license

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive systems, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers, sourcing parts from special orders, FDO, second source, etc., and in‑depth knowledge of store inventory and maintenance processes. The position is full‑time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services including battery installation, testing, and wiper installs.
• Ensure high standards of customer service and store appearance.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck putaway, shoot‑outs, cycle counts, and back stock.
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot).
• Provide DIY services such as battery installation, testing, and wiper installs.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert in testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE‑ready equivalent.
• Advanced solution, project, and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills Necessary for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.

Prior Experience that Sets a Retail Parts Pro up for Success

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certification

• Must have a valid driver’s license.
• ASE Certification preferred, but not required.

Equal Opportunity Employer Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.