Retail Parts ProStore 8720

Advance Auto Parts; Glen Allen (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts supplier in Glen Allen, Virginia seeks a Retail Parts Pro to provide excellent customer service and support sales goals. The candidate will manage DIY services and possess advanced knowledge of automotive systems and parts. A valid driver's license and experience in automotive parts are required, with ASE certification preferred. The role is full-time with the opportunity to enhance your skills in a dynamic retail environment.

Qualifications

• 3-5 years of prior automotive parts experience.
• Fluency in English; Spanish is a plus.
• Ability to read and interpret safety and operational documents.

Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and testing.

Skills

Automotive systems knowledge

Customer service skills

Problem-solving skills

Inventory management

Communication skills

Education

Valid driver's license

ASE certification preferred

Job description

Job Description

What is a Retail Parts Pro?

Professional level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from multiple channels including special order, FDO, and second source, and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, and wiper installs
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, and back stock
• Maintain store cleanliness (floors, bathrooms, facing, dusting, parking lot)
• Provide DIY services including battery installation, testing, and wiper installs

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operational knowledge of inventory systems and store equipment
• Parts and automotive system knowledge
• Operating POS and parts lookup systems
• Expert use of testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Fluency in English (Spanish a plus); effective communication with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately
• Effective use of Microsoft Word and Excel
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education and Credentials

Must have a valid driver’s license. ASE certification preferred but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or basis of disability or any other federal, state or local protected class.