Retail Parts ProStore 4168

Advance Auto Parts; Fayetteville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading automotive parts retailer in North Carolina is seeking a Retail Parts Pro to support the DIY business by providing expert assistance and ensuring a superior customer experience. Candidates must have previous automotive parts experience and strong sales skills. A valid driver's license is required, and ASE certification is preferred. The position is full-time with responsibilities in managing inventory and DIY services.

Qualifications

• 3-5 years of prior automotive parts experience.
• Ability to work flexible hours including days, evenings, and weekends.
• Strong organizational skills required.

Responsibilities

• Provide a superior customer experience during DIY customer visits.
• Achieve sales goals and service objectives.
• Manage DIY services, ensuring high standards.

Skills

Customer service skills

Expert automotive system knowledge

Advanced selling skills

Inventory management skills

Education

Valid driver's license

ASE Certification Preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? A professional‐level sales position capable of supporting advanced functions of the DIY business. The role requires expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. It includes advanced identification, troubleshooting, and project assistance for DIY customers, sourcing from multiple locations, and in‑depth knowledge of the store inventory and maintenance processes. The position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Serve as key holder (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience; proven sales ability with experience in fulfillment of customer transactions.

Education and Certifications

Must have a valid driver’s license. ASE Certification Preferred, But Not Required

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class.