Retail Parts ProStore 4609

Advance Auto Parts; Sturgeon Bay (WI); On-site; USD 45,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Sturgeon Bay is seeking a Retail Parts Pro to enhance customer service in the DIY sector. Your expertise in automotive systems and parts, combined with strong sales skills and prior experience, will help support customer inquiries and achieve sales goals. You must possess strong organizational skills and effectively use Microsoft software. The position is full-time and requires a valid driver's license. The ideal candidate will also have a passion for automotive diagnostics and solutions.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Must have a valid driver's license.
• A.S.E. Certification Preferred, But Not Required.

Responsibilities

• Provide GAS2 selling experience for DIY customers.
• Manage DIY services including battery installation and testing.
• Achieve personal and store sales goals.

Skills

Automotive system knowledge

Sales skills

Customer service

Communication skills

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro? Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role has the ability for advanced identification, trouble shooting and project assistance for DIY customers. The role has the ability to source from numerous places including special order, FDO, second source, etc. The role has in-depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal / store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Store Cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems, and diagnostic ability to include: internal engine, suspension, brakes, electronic, exhaust, etc.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; ability to write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3-5 years of prior automotive parts experience

Proven sales ability with past experience in fulfillment of customer transactions

Education & Certifications

Must have a valid driver's license

A.S.E. Certification Preferred, But Not Required

Equal Opportunity Employer Statement

No discrimination on basis of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability.