Retail Parts ProStore 8508

Advance Auto Parts; Stuart (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading auto parts retailer in Virginia is seeking a Retail Parts Professional to support DIY customers with advanced automotive knowledge and sales abilities. The role involves providing top-tier customer service, meeting sales goals, and managing DIY services such as battery installations. Candidates should have 3-5 years of automotive parts experience, a valid driver's license, and strong communication skills. This is a full-time position with various responsibilities in-store.

Qualifications

• Must have a valid driver’s license.
• 3-5 years of prior automotive parts experience required.
• Proven sales ability with past experience in customer transactions.

Responsibilities

• Provide selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation and wiper installs.
• Ensure high standards of customer service and store appearance.
• Assist in store inventory processes.

Skills

Automotive systems knowledge

Sales skills

Customer service skills

Communication skills

Organizational skills

Diagnostic ability

Education

3-5 years of prior automotive parts experience

Valid driver's license

ASE certification preferred

Tools

Microsoft Word

Microsoft Excel

POS and parts lookup systems

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, parts knowledge, and the ability for advanced identification, troubleshooting, and project assistance for DIY customers. It involves sourcing from numerous places including special order, FDO, second source, etc., and has in‑depth knowledge of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls.
• Achieve personal/store sales goals and service objectives.
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance standards.
• Key holder responsibilities (task assignment and completion, safety, open/close duties).

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot.
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication.
• Ability to locate and stock parts.
• Safety knowledge and skills.
• Operating inventory systems and store equipment.
• Parts and automotive system knowledge skills.
• Operating POS and parts lookup systems.
• Expert at testing and diagnostic equipment for DIY services.
• ASE P2 certified or ASE ready equivalent.
• Advanced solution, project and product quality recommendation ability.
• Advanced parts lookup and sourcing.
• Advanced selling skills for DIY.

Essential Job Skills and Ability to Succeed as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.).
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence.
• Understand and execute instructions furnished in written, oral, or diagram form.
• Successfully complete the Parts Knowledge Assessment.
• Use basic math accurately: add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Use Microsoft software effectively (Word, Excel required).
• Strong organizational skills.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Must have a valid driver’s license.

Prior Experience

3‑5 years of prior automotive parts experience. Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Valid driver’s license is required. ASE certification preferred but not required.

EEO Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability, or any other federal, state or local protected class.