Retail Parts ProStore 5484

Advance Auto Parts; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading automotive parts retailer in Charlotte, North Carolina is seeking a full-time Retail Parts Pro. This role requires advanced automotive system knowledge and strong sales skills. You will support DIY customers with part sourcing, installations, and troubleshooting. Ideal candidates have 3-5 years of automotive parts experience and must be able to provide exceptional customer service while achieving sales goals.

Qualifications

• 3-5 years of prior automotive parts experience required.
• Proven sales ability with experience in fulfilling customer transactions.
• Ability to read and interpret documents such as safety rules and operating instructions.

Responsibilities

• Provide friendly customer service for DIY customers.
• Manage DIY services including installations and testing.
• Achieve personal and store sales goals.

Skills

Automotive system knowledge

Parts lookup skills

Customer communication

Sales ability

Organizational skills

Education

Valid driver's license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge and part knowledge. This role is able to perform advanced identification, troubleshooting, and project assistance for DIY customers. It can source parts from numerous places including special order, FDO, and second source, and has in‑depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.
• Maintain store cleanliness including floors, bathrooms, facing, dusting, parking lot
• Provide DIY services including battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and Parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills for Success as a Retail Parts Pro

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); effective communication with customers, peers, and management
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, and decimals
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Ability to work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience.

Proven sales ability with experience in fulfilling customer transactions.

Education & Certifications

Must have a valid driver's license.

ASE Certification Preferred, but not required.

Equity & Diversity Statement

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, disability, or any other federally, state, or locally protected class.