Retail Parts ProStore 6326

Advance Auto Parts; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading automotive parts retailer in Philadelphia seeks a Retail Parts Pro. The role requires expertise in automotive systems and parts, with responsibilities in sales, customer service, and inventory management. Ideal candidates should have 3-5 years of related experience and strong communication skills. ASE certification is preferred for this full-time position.

Qualifications

• 3-5 years of prior automotive parts experience.
• Proven sales ability with experience in fulfilling customer transactions.

Responsibilities

• Provide GAS2 selling experience for customers.
• Manage battery installations and other DIY services.
• Ensure high standards of customer service.

Skills

Automotive system knowledge

Customer service communication

Parts sourcing skills

Diagnostic equipment expertise

Sales skills for DIY

Education

Valid driver's license

ASE Certification (Preferred)

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

What is a Retail Parts Pro?
Professional level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and part knowledge. This role can perform advanced identification, troubleshooting, and project assistance for DIY customers. It also sources parts from special order, FDO, second source, etc., and has in-depth knowledge of store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes including truck put‑away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services such as battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE‑ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems with diagnostic ability (engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and management
• Read and interpret documents such as safety rules, operating/maintenance instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions furnished in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately (add, subtract, multiply, divide in all units of measure, using whole numbers, common fractions, decimals)
• Use Microsoft software effectively (Word, Excel required)
• Strong organizational skills
• Work an assortment of days, evenings, and weekends as needed

Prior Experience

3‑5 years of prior automotive parts experience.
Proven sales ability with past experience in fulfillment of customer transactions.

Education & Certifications

Must have a valid driver’s license.
ASE Certification Preferred, but not required.

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.