Retail Parts ProStore 8152

Advance Auto Parts; Millsboro (DE); On-site; USD 40,000 - 50,000; Full time

Job summary

A leading auto parts retailer in Millsboro, DE seeks a Retail Parts Pro. The ideal candidate has significant automotive system knowledge, proven sales ability, and strong customer service skills. Responsibilities include supporting DIY customers, managing inventory processes, and ensuring high standards of store appearance. Candidates with 3-5 years of automotive parts experience and a valid driver's license are encouraged to apply.

Qualifications

• Experience in automotive parts for 3–5 years.
• Ability to read and interpret safety rules and operating instructions.
• Must communicate effectively in English; Spanish is a plus.

Responsibilities

• Provide customer support for DIY customers both in-store and over the phone.
• Manage DIY services like battery installation and wiper installs.
• Assist with store inventory processes and maintain cleanliness.

Skills

Automotive systems knowledge

Customer service skills

Sales ability

Communication skills

Organizational skills

Education

Valid driver’s license

Tools

Microsoft Office

POS systems

Job description

Job Description

What is a Retail Parts Pro?

Professional‑level sales position capable of supporting advanced functions of the DIY business. The role has expert knowledge of store systems, advanced automotive system knowledge, and in‑depth part knowledge. It involves advanced identification, troubleshooting, and project assistance for DIY customers. The role sources parts from numerous places including special order, FDO, second source, etc., and possesses a thorough understanding of the store inventory and maintenance processes. Position is full time.

Primary Responsibilities

• Provide GAS2 selling experience for DIY customer visits and phone calls
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service and store appearance
• Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

• Assist in store inventory processes: truck put away, shoot‑outs, cycle counts, back stock, etc.
• Maintain store cleanliness: floors, bathrooms, facing, dusting, parking lot
• Provide DIY services: battery installation, testing, wiper installs, etc.

Success Factors

• Friendly communication
• Ability to locate and stock parts
• Safety knowledge and skills
• Operating inventory systems and store equipment
• Parts and automotive system knowledge skills
• Operating POS and parts lookup systems
• Expert at testing and diagnostic equipment for DIY services
• ASE P2 certified or ASE ready equivalent
• Advanced solution, project, and product quality recommendation ability
• Advanced parts lookup and sourcing
• Advanced selling skills for DIY

Essential Job Skills

• Working knowledge of automotive systems and diagnostic ability (internal engine, suspension, brakes, electronics, exhaust, etc.)
• Speak and read English (Spanish a plus); communicate effectively and build strong relationships
• Ability to read and interpret documents such as safety rules, operating instructions, parts catalogs, and procedure manuals; write simple correspondence
• Understand and execute instructions given in written, oral, or diagram form
• Successfully complete the Parts Knowledge Assessment
• Use basic math accurately: addition, subtraction, multiplication, division in all units of measure, including whole numbers, fractions, and decimals
• Use Microsoft Office (Word, Excel) effectively
• Strong organizational skills
• Ability to work assorted days, evenings, and weekends as needed

Prior Experience

3–5 years of prior automotive parts experience. Proven sales ability with a track record of fulfilling customer transactions.

Education & Licenses

Must have a valid driver’s license.

ASE Certification

Preferred, but not required.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, or disability, or any other federal, state, or local protected class.